Customer Success Manager
Who We Are
At the birth of digital, Claravine noticed a persistent problem with data integrity. This discovery led to a unique category solution that continues to redefine how top brands and agencies manage the digital experience. We take the drama out of data by standardizing data at the source, giving people, teams and technology a shared understanding of their data.
What We Do
Claravine is The Data Standards Company. We help brands and agencies deliver on the promise of modern marketing by standardizing taxonomies, naming conventions, and metadata across all digital experiences at the source of data creation. That’s why a quarter of the Fortune 100 use our platform, The Data Standards Cloud, to define, apply and connect standards across their ecosystem for faster decisions, greater agility, and increased ROI.
We Are Hiring
As a Customer Success Manager (CSM), you ensure customers realize measurable value from The Data Standards Cloud and uncover new opportunities for growth. You’ll guide customers from onboarding through full adoption, aligning our platform to their business goals, expanding use cases and driving long-term partnership value. Your ability to translate complex concepts into clear business outcomes will help customers mature their data standards practice and unlock new efficiencies across their digital ecosystem.
Unlike a typical CSM role, you’ll sit at the intersection of marketing, data governance, and analytics, working directly with senior marketing and operations leaders at global brands to fix data quality at its source and build executive-level relationships in a category few marketers fully understand yet. This is an individual-contributor role managing roughly 20 strategic, enterprise (Fortune 500-caliber) accounts with a white-glove, high-touch approach.
What You’ll Do
Customer Relationships
- Serve as the primary point of contact and trusted advisor, ensuring customers achieve meaningful, measurable outcomes tied to their strategic goals.
- Understand customer goals, use cases, and success criteria to ensure alignment and measurable outcomes.
- Represent the voice of the customer internally, advocating for their needs and priorities.
- Identify expansion opportunities by understanding customer roadmaps, uncovering unmet needs and aligning Claravine capabilities to future initiatives.
Onboarding & Adoption
- Drive adoption of The Claravine Data Standards Cloud, guiding customers to ensure they achieve their desired business outcomes.
- Design onboarding plans that accelerate time-to-value and establish a clear path toward deeper adoption
Risk & Health Management
- Use data-driven health indicators to anticipate risks early and intervene with clear action plans.
- Surface insights that help customers optimize their data standards practice and unlock additional value
Cross-Functional Collaboration
- Collaborate internally with Sales, Implementation, Support, Product, and Marketing to ensure seamless delivery and advocate for customer needs
- Share customer feedback and insights to help shape future product development and go-to-market strategy.
Value Realization & Growth
- Drive ongoing value realization by mapping Claravine capabilities to the customer business objectives.
- Facilitate strategic business reviews that highlight impact, identify new opportunities and align on future initiatives.
- Partner with Sales to scope and support expansion opportunities that deepen customer adoption and increase ROI.
- Develop success plans that evolve over time as customer maturity and use cases grow.
Qualifications
Required:
- 5+ years in enterprise Customer Success, serving as the strategic owner of a portfolio of large, complex accounts, including full accountability for retention, renewals, and expansion
- Hands-on, recent experience in the adtech/martech ecosystem, campaign data, taxonomy, naming conventions, metadata, marketing analytics, attribution, or digital advertising. You should already understand how marketing data flows across media platforms and analytics systems.
- Experience with owning and guiding the full client experience from onboarding to renewal.
- Comfortable communicating, training, and presenting complex enterprise solutions to executive stakeholders at large enterprise customers
- Self-motivated, strong organizational and time management skills
- Problem solver looking for solutions to support customers
- Excellent verbal and written communication skills
Nice To Have:
- Familiarity with APIs, data integrations, and basic SQL querying sufficient to troubleshoot basic issues and collaborate with technical stakeholders.
- Familiarity with data transfer methods such as SSO, SFTP, API
This role requires up to 25% travel.
What We Offer
Compensation
Annual base salary is anticipated to be between $95,000.00 and $115,000.00 per year. Eligible employees may also receive incentive, commission, equity, and/or annual bonus pay based on individual and company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions and demands.
Equal Opportunity Statement
Claravine, Inc is committed to the principles of equal employment. It is our intent to build and maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual’s race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.
We Encourage You to Apply
We know that some candidates, especially those from historically underrepresented groups, may hesitate to apply unless they feel they meet 100% of the requirements. If you’re excited about this role and believe you could be a great fit, we encourage you to apply. Your unique experiences and perspective could be exactly what we need.
Skills Required
- 5+ years experience in customer success, consulting, information sciences, DAM, with accountability for customer expansion and renewals with large enterprise customers
- Experience in martech/adtech or familiarity with digital marketing processes and tools (e.g., Ad targeting, attribution modeling) or experience with Adobe Analytics or Google Analytics
- Experience owning and guiding the full client experience from onboarding to renewal
- Ability to communicate, train, and present complex enterprise solutions to executive stakeholders
- Strong organizational, time management, and problem-solving skills
- Excellent verbal and written communication skills
- Familiarity with APIs, data integrations, and basic SQL querying to troubleshoot issues and collaborate with technical stakeholders
- Familiarity with data transfer methods such as SSO, SFTP, and API
What We Do
At the birth of digital, Claravine noticed a persistent problem with data integrity. This discovery eventually led to a unique category solution that continues to redefine how top brands manage the digital experience. We are committed to helping our clients develop the data accuracy, depth, and consistency they need to deliver truly world-class digital experiences and marketing campaigns. At Claravine we help large organizations solve difficult data consistency and accuracy problems, often within their marketing groups. We do this through The Data Standards Cloud, a web SaaS product that enables customers to set their own data standards and provide a way for their teams to validate their data.
Why Work With Us
We want the employee experience provided at Claravine to allow you to live your best life - inside and outside of work. In addition to benefits such as unlimited PTO and a generous parental leave policy, we offer every team member a home office stipend when they join and hold fun all-expense-paid events annually to get the whole team together.
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