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Handle inbound/outbound customer interactions to obtain and up-sell orders, manage order entry and fulfillment follow-up, prepare quotations, monitor open orders/backorders, collaborate with outside sales, report trends, and improve sales processes to grow accounts and customer satisfaction.

Manage inbound and outbound customer interactions to generate and up-sell orders, prepare quotes, track open orders and backorders, collaborate with outside sales, report market feedback, and identify process improvements to grow accounts and customer satisfaction.

Develop and manage customer accounts through face-to-face selling, prospecting, presentations, proposals, and demonstrations. Meet sales revenue and margin goals, maintain relationships, resolve post-sale issues, use sales tools, and collaborate with suppliers and sales support to provide quotes and grow product knowledge.

Manage and grow existing customer accounts via phone and email: take and enter orders, up-sell related items, prepare quotes, follow up on open orders and backorders, collaborate with outside sales, report market feedback, and identify process improvements to drive sales and customer satisfaction.

Lead design and execution of complex functional and automated tests. Develop and maintain Serenity-based automation frameworks and scripts (mobile/desktop), create API tests with Rest Assured/Postman, mentor junior testers, collaborate with DevOps and development teams, perform RCA, and support CI/CD and BDD/TDD practices.

Lead end-to-end new product introduction and onboarding for assigned categories. Define intake, requirements, and handoffs; enforce product data standards and governance; remove onboarding bottlenecks; align launches with assortment strategy; partner cross-functionally with Category Management, Supplier Management, MDM, Pricing, Inventory, Supply Chain, and Digital teams; may oversee onboarding staff and supplier relationships.

Maintain accurate general ledger records, prepare and post journal entries, perform month- and year-end close, reconcile subsidiary ledgers, produce financial statements and reports, support audits, analyze variances and trends, improve internal controls and automate GL processes while collaborating with cross-functional teams.

Source, screen, and present technology candidates; manage candidate communications and interview scheduling; verify work history and qualifications; make offers and support pre-boarding. Advise hiring managers on market conditions, develop interview questions, ensure ATS compliance, disposition candidates appropriately, and promote diverse slates.

Manage projects end-to-end supporting scope, cost, schedule, staffing and vendors. Assist in planning, tracking milestones, reporting status, identifying risks and dependencies, performing root-cause analysis, and recommending budget or staffing changes. Work is closely managed on limited-complexity projects.

Perform warehouse tasks including receiving, picking, packing, shipping, light assembly, wire cutting, and general area maintenance. Verify returns, enter receipts, prepare packing lists, relocate materials, and load outbound trucks. Follow safety guidelines and operate warehouse equipment as required.