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Manages and grows a portfolio of complex customer accounts through proactive inside sales, upselling, prospecting, and relationship development. Creates and qualifies opportunities, markets products and value-added services, monitors performance and market trends, shares competitive intelligence, and collaborates with outside sales. May mentor other inside sales representatives and serve as a process or systems lead.

Supports and maintains LAN, WAN, and wireless network environments, including configuring routers, switches, access points, VPNs, security hardware, and data center infrastructure. Monitors network performance and availability, troubleshoots connectivity issues, supports vendors and managed service providers, performs installations and upgrades, maintains technical documentation, and provides 24/7 operational support. Contributes to complex network projects and continuous improvement initiatives.

Supports project development and execution from start to finish, managing scope, schedules, budgets, staffing, vendors, milestones, risks, communications, and deliverables. Assists with project planning, resource estimation, issue resolution, stakeholder coordination, reporting, process improvement, and corrective actions. The role handles projects of limited complexity under close supervision.

Manages strategic global accounts and executive client relationships, drives sales revenue and profitability, develops new business, negotiates complex contracts, and leads strategic account plans. Designs and executes supply chain solutions across regions, manages opportunity pipelines, coordinates internal and supplier resources, resolves complex issues, and identifies opportunities to expand services and customer wallet share.

Manages inside sales for existing and prospective accounts by obtaining and upselling orders, qualifying opportunities, preparing quotations, and following up to secure business. Coordinates with outside sales and fulfillment, monitors backorders and delivery risks, resolves customer issues, and reports market trends, pricing, and feedback. The role requires sales administration experience, Microsoft Office proficiency, strong communication, attention to detail, independent problem-solving, and travel of up to 25%.

Supervises inside sales and counter personnel, coaching staff on orders, quotations, margins, problem solving, and customer communication. Supports sales strategies, budgets, workload distribution, hiring, performance management, training, and branch action plans. Analyzes performance trends, coordinates supplier returns, supports credit and collections, and organizes product training for employees and vendors.

Provides pre- and post-sales technical expertise for electrical products, systems, and services. Identifies and closes large projects, leads customer sales calls, demonstrates solutions, supports account representatives, develops technical applications, monitors market and competitive trends, and manages product promotions and launches. Maintains customer relationships and serves as an internal and external product-domain expert.

Processes and applies customer payments through Oracle, AS/400, and Microsoft Dynamics/DAX systems; researches and resolves cash application issues; reconciles receipts to bank deposits; prepares deduction entries; transfers misapplied funds; resolves unidentified payments; and coordinates with customers, branches, and financial services teams. Maintains confidentiality, follows procedures, and meets productivity and month-end deadlines.

Manages existing customer accounts by obtaining and upselling orders, qualifying opportunities, preparing quotations, monitoring fulfillment and backorders, and coordinating with outside sales. Provides product guidance, resolves delivery issues, reports market feedback, and identifies process improvements to increase sales and customer satisfaction.

Supports large customer programs through sourcing, pricing, vendor management, inventory control, warehouse logistics, order processing, and post-order expediting. Coordinates with sales, operations, engineering, purchasing, vendors, and warehouse teams to ensure accurate quotations, timely shipments, contract compliance, and customer satisfaction. Maintains bills of materials, validates pricing agreements, manages customer-owned inventory, and contributes to departmental efficiency improvements.