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Lead product strategy and roadmap for mid-market CX and BPO solutions. Conduct customer discovery, prioritize omnichannel and AI investments, partner with Engineering, Design, Data Science and GTM to deliver features, drive launches and adoption, define success metrics, and influence executives using data-driven recommendations.

Manage a portfolio of channel partners in the Southeast, recruit and enable partners, create and execute territory go-to-market strategies, drive partner-led pipeline and revenue, align cross-functionally, use Salesforce and AI-driven insights to optimize partner performance, and serve as partner advocate and escalation point.

Build, deploy, and maintain internal AI-powered applications and orchestration pipelines. Re-engineer business workflows for automation, define standards for reliability and observability, collaborate with IT/Security/DevOps, and mentor team members to drive company-wide AI adoption and measurable efficiency gains.

Perform 100% outbound prospecting via cold calls, email, and social selling to identify and qualify opportunities using SPICED. Manage daily activities to generate pipeline, partner with Account Executives, and leverage AI and sales tools to personalize outreach and improve efficiency.

Manage a portfolio of channel partners in the West, recruit and enable partners, build territory go-to-market strategies, drive partner-led pipeline and revenue, conduct partner business reviews using AI-driven insights, align cross-functionally, and serve as partner advocate and escalation point.

Provide high-quality technical support across hardware, software, and networking for Nextiva customers. Troubleshoot issues, document interactions, own issue resolution, meet performance metrics, and leverage AI tools to improve workflows while continuously learning Nextiva products and processes.

The Senior Accountant will handle general accounting duties, assist with month-end close processes, cash flow forecasting, and liaise with third-party accountants.

Sell Nextiva's Unified-CXM to small businesses (≤20 employees) via high-energy outbound prospecting, consultative discovery, tailored demos, and disciplined Salesforce pipeline management. Achieve quota, use AI tools like ChatGPT to optimize outreach and objections, maintain accurate CRM documentation, and drive deals to close while working onsite in Scottsdale.

Sell Nextiva CX portfolio to mid-market companies via inbound/outbound outreach. Qualify leads, conduct needs analysis, manage pipeline with established sales methodology (MEDDPIC/Customer Centric Selling), present demos, negotiate and close deals, maintain Salesforce records, collaborate with cross-functional teams, and travel extensively to meet clients.

Own reliability, scalability, performance, and operational excellence for middleware and cloud platforms. Support Kafka, vector databases, GCP/GKE, observability, automation, incident response, SLIs/SLOs, and database operations while driving IaC, monitoring, and platform reliability initiatives.