Top Tech Jobs & Startup Jobs

Provide Tier 3 escalated support for customers, drivers, and acquisition issues. Investigate complex cases end-to-end, coordinate cross-functionally, handle VIP escalations, guide outsourced teams, identify recurring problems, and recommend process improvements to reduce repeat contacts and churn.

Serve as the Tier 3 escalation point to investigate and resolve complex, high-risk customer, driver, and acquisition issues. Own end-to-end case resolution, coordinate cross-functionally, handle VIP escalations, provide guidance to outsourced teams, identify recurring problems, and recommend process improvements to reduce repeat contacts and churn.

Tier 3 Support Specialist owns and resolves escalated, complex customer, driver, and acquisition issues. Investigates cases end-to-end, coordinates cross-functionally, handles VIP/high-risk escalations, supports retention, advises outsourced teams, recommends process improvements, documents outcomes, and escalates to Legal/Compliance/Safety when needed.

Tier 3 Support Specialist resolving complex escalations for customers, drivers, and acquisition. Owns investigations, coordinates cross-functionally, handles VIP/high-risk cases, provides guidance to outsourced teams, identifies process and policy improvements, and ensures clear resolutions aligned with company standards.

Provide Tier 3 escalated support for customers, drivers, and acquisition issues. Own investigations, coordinate cross-functionally, resolve high-risk or VIP escalations, document outcomes, advise outsourced teams, identify recurring issues, and recommend process improvements.

Manage complex employee relations matters and lead workplace investigations end-to-end. Partner with leaders, P&C, and Legal to recommend actions, document findings in ThinkLP, ensure compliance with federal and California employment laws, coach managers on performance and disciplinary processes, and visit regional sites frequently to support field operations.

Manage complex employee relations matters and conduct workplace investigations, document findings, advise managers on performance and disciplinary actions, ensure compliance with federal and state employment laws (including California), identify ER risks, and partner with P&C, business leaders, and Legal. Requires extensive travel to regional sites.

Lead a local facility team and driver partners to manage daily warehouse operations, drive KPIs, ensure safety and compliance, control labor and costs, train and coach staff, and implement action plans to improve performance, culture, and financial results.

Manage complex employee relations across field operations: lead investigations (harassment, discrimination, retaliation), document findings in ThinkLP, advise and coach managers, ensure compliance with federal and California employment laws, identify and mitigate ER risks, and travel to regional sites (~90%).

Manage complex employee relations cases and investigations, document findings in ThinkLP, advise and coach managers on performance and disciplinary actions, ensure compliance with federal and California employment laws, identify ER risks, and support cross-functional stakeholders while traveling frequently to regional sites.