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Leads vacation ownership sales and marketing operations, executing strategies to meet sales, profitability, and customer satisfaction goals. Manages sales-floor flow, closes and approves deals, oversees guest experiences, analyzes performance and budget reports, and coordinates marketing and sales teams. Develops managers and associates through coaching, training, performance management, recruiting, and compensation planning. Manages vendor relationships, ensures regulatory compliance, resolves escalated guest issues, and collaborates with regional and property stakeholders.

Supervises daily sales gallery operations, manages inventory awareness and financing processes, closes and approves sales, resolves guest concerns, and ensures regulatory compliance. Coaches, trains, evaluates, and develops Sales Executives; supports onboarding, recruiting, performance management, and incentive programs. Maintains sales-floor efficiency, customer experience, brand integrity, and team performance while coordinating with quality assurance and contracts teams.

Coordinates premium gifts and presents Encore program purchases to tour guests who did not initially buy. Responsibilities include selling Encore packages, meeting production standards, completing purchase and tracking documentation, processing computer data, and communicating effectively with guests and site management. Requires weekend and holiday availability, strong organization, interpersonal and communication skills, computer proficiency, and prior sales or marketing experience.

Leads and executes sales strategy for a vacation ownership sales operation. Oversees sales floor performance, customer experience, contract closing, compliance, reporting, staffing, coaching, training, recruiting, incentives, and conflict resolution. Partners with marketing and other departments to increase qualified traffic, improve tour efficiency, achieve sales goals, and maintain brand integrity. Requires active customer engagement, regulatory compliance, and direct support for sales managers and executives.

Leads and executes sales strategy for a vacation ownership sales center. Oversees sales-floor operations, customer experience, tour flow, deal closing, documentation, regulatory compliance, performance reporting, recruiting, coaching, training, incentives, and conflict resolution. Partners with marketing and other business units to increase qualified traffic, improve profitability, and achieve sales objectives. Maintains brand integrity and responds to escalated customer concerns.

Greets guests arriving for sales presentations, provides information and refreshments, and delivers a welcoming experience. Supports sales presentation and volume goals, promotes the brand, and creates, logs, and expedites marketing premiums. Requires professional interaction with guests and colleagues, adherence to company policies, flexible availability including weekends and holidays, and the ability to stand, walk, bend, and perform other physical tasks for extended periods.

Schedules sales presentations, manages guest expectations, verifies eligibility, and uses persuasive techniques to increase revenue while maintaining guest loyalty. Welcomes and assists guests, supports team goals, follows company policies, and provides professional service. Requires flexibility for varied shifts, weekends, and holidays, along with sales or customer service experience and the ability to perform extended standing, walking, sitting, bending, and reaching.

Sell vacation ownership products by presenting tailored recommendations, conducting property tours, explaining financing, and closing contracts with accurate legal documentation. Maintain relationships with owners and prospects, follow up on referrals and leads, support reload and upgrade opportunities, resolve inquiries, minimize cancellations, and ensure timely closings. The role requires strong consultative selling, customer service, communication, relationship-building, and compliance with marketing and company procedures.

Manages vacation ownership marketing operations and workforce performance. Develops strategies, budgets, forecasts, incentive programs, and initiatives to increase tour generation and production. Analyzes team and individual performance reports, communicates strategies to sales, builds relationships with resort operations and vendors, and coaches, trains, motivates, evaluates, and develops marketing associates. Ensures regulatory compliance, manages supplies and procedures, and supports marketing and sales operations.

Presents vacation ownership opportunities to guests, explains products, pricing, terms, incentives, and points, and secures purchase commitments. Meets individual and site sales targets, provides excellent customer service, maintains product knowledge through training, and follows company policies. The role requires professional presentation, bilingual English and Spanish communication, flexible availability, persuasion skills, follow-up, teamwork, and prior timeshare sales experience.