PRIMARY JOB OBJECTIVE The objective of the Sales Executive role is to present guests with the opportunity to become owners of a premier vacation experience and to engage them in that experience. KEY FUNCTIONS AND RESPONSIBILITIES Prepares daily to welcome clients as a professional sales representative, maintaining appropriate attire and personal grooming. Adheres to the standard work schedule of 7:00 AM to 4:00 PM. Greets every guest warmly and courteously, in accordance with initial briefing guidelines. Effectively utilizes only approved presentation and support materials. Meets individual performance targets within established timeframes. Contributes to achieving the site's overall VPG (Volume Per Guest) and closing percentage within budgeted levels, as set by management. Provides customer service to guests as outlined in training and management instructions. Maintains a high level of knowledge regarding company and competitor products by attending all mandatory training sessions. Complies with all established policies and procedures, as well as role-specific requirements regarding licenses, certifications, etc. Reviews terms and conditions, incentives, points, and product pricing with clients. Effectively secures the client's commitment to purchase. Participates in periodic demonstrations and evaluations with team leaders and sales managers to facilitate effective training, motivation, and continuous improvement. Models and reinforces effective sales and customer service practices, behaviors, and results. Participates in staff meetings and attends other gatherings, such as seminars and training sessions, as required. QUALIFICATIONS/COMPETENCIES Proficiency in English and Spanish (bilingual), availability to work flexible hours, and experience in vacation ownership (timeshare) sales. Excellent customer service orientation and positive attitude; excellent verbal and written communication skills and high work standards; ability to multitask, follow up, and build business partnerships; attention to detail; ability to navigate ambiguous situations; and openness to diversity. Sales ability / Persuasion Work standards Fostering customer loyalty Teamwork / Collaboration Leading by example #imvwsm Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Skills Required
- Proficiency in English and Spanish; bilingual communication skills
- Availability to work flexible hours
- Experience in vacation ownership or timeshare sales
- Excellent customer service orientation and positive attitude
- Excellent verbal and written communication skills
- High work standards and attention to detail
- Ability to multitask and follow up
- Ability to build business partnerships
- Ability to navigate ambiguous situations
- Openness to diversity
- Sales ability and persuasion skills
- Ability to foster customer loyalty and collaborate with a team
What We Do
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands. Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true. Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team. Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
