Top Tech Jobs & Startup Jobs

Handle high volumes of customer calls, identify needs, resolve complaints, provide accurate information, maintain records, meet performance metrics, and build lasting customer relationships while following company procedures.

Provide inbound and outbound technical support and sales for consumer electronics (phones, tablets, laptops, smart TVs, gaming consoles). Resolve device and software issues via phone, chat, and email using knowledge-base tools, meet quality and performance targets, assist with handset protection and digital product inquiries, and contribute to team knowledge and sales goals.

Provide exceptional customer service and remote technical support for lost or damaged devices, resolve issues, and upsell In-Home warranty and other protection/tech support solutions on every call. Work in a call-center office environment, multitask, and meet sales and service goals.

Provide inbound/outbound technical support for consumer devices and software, troubleshoot issues, educate customers, recommend products/services to drive sales, handle voice and back-office channels, meet quality/NPS goals, collaborate with teams, and stay current on technology trends.

Lead a global DevOps platform engineering team to define and execute enterprise observability and developer platform strategy. Establish observability standards, improve visibility and incident detection/resolution, optimize APM platforms, govern developer platform adoption, drive automation and operational excellence, and mentor a high-performing global team while presenting reliability outcomes to executive leadership.

Design and develop instructor-led and eLearning content using adult learning theory. Create assessments, learning objectives, job aids, motion graphics, and computer-based learning. Consult stakeholders, manage multiple learning projects, and improve training content delivery across accounts using instructional design tools and emerging technologies.

Design, develop, and integrate software, APIs, and automation to improve test platform efficiency. Build CI/CD pipelines, data pipelines, dashboards, and integrations with third-party diagnostic/test tools. Collaborate with test engineers, operations, and vendors to reduce manual work, increase throughput, and provide visibility into test metrics. Support troubleshooting, documentation, and global standardization of integration frameworks.

Lead Asurion's Answer Engine Optimization strategy to make its knowledge a trusted input for LLMs. Define experiments, measurement frameworks, and playbooks; evolve knowledge graph and content systems for LLM consumption; build AI-native GPT experiences and partnerships; establish success metrics tying AEO to traffic, engagement, and conversion.

Provide inbound and outbound phone-based technical support for customers' applications, networks, and consumer devices (mobile phones, tablets, smart TVs, gaming consoles, computers). Perform proactive outbound calls, troubleshoot issues, and assist with basic BPO sales interactions. Maintain customer service standards and escalate complex issues as needed.

Lead strategy, design, deployment, and optimization of large-scale automation across TLC and supply chain. Own vendor selection and management, capital planning, KPI frameworks, ROI validation, systems integration, Level 3 escalation, and cross-functional change management to improve reliability, throughput, quality, and cost.