Why choose Asurion?
Next Level Pay: Earn ₱25,900/₱34,900 monthly salary PLUS unlimited sales incentives (incentives are based on performance).
Free Daily meals: Complimentary meals every day
Work-Life Balance: Up to 30 days paid time off (convertible to cash)
Future planning: Life insurance + retirement plan
And more: Transportation, rice, and other allowances
Join Our Team at Asurion and Be the Tech Hero Our Customers Need!
Are you passionate about technology and eager to help people stay connected in their digital lives? At Asurion, we’re looking for enthusiastic individuals to join our team as Technical Support Experts. This is your chance to be the go-to person who makes everyday tech issues disappear and keeps our customers’ devices running smoothly!
What You’ll Do:
- Be the Voice of Support: Answer inbound calls and handle outbound communications, assisting customers with setting up applications, networks, and various technologies.
- Offer Solutions and Drive Sales: Identify and recommend products or services that perfectly match your clients' needs. Use your tech expertise to suggest upgrades or additional services that enhance their experience and satisfaction.
- Be a dynamic individual with a passion for growth: Be someone that thrives on learning new skills and & turning feedback into action.
- Solve Tech Puzzles: Provide expert guidance on troubleshooting devices like laptops, tablets, smartphones, and more. Your knack for resolving technical issues will make you the hero our customers rely on.
- Engage and Educate: Identify customer needs and educate them about their devices and software. Keep yourself updated on the latest tech trends to provide top-notch support.
- Deliver Exceptional Service: Ensure every interaction meets our quality standards and aims for the highest customer satisfaction. Your goal is to exceed expectations and contribute to a positive Net Promoter Score (NPS).
- Be a Tech Trendsetter: Stay ahead of the curve by keeping up with new technologies and device releases. Your proactive learning will enhance your ability to assist customers effectively.
- Work as a Team: Collaborate with colleagues across Asurion and its clients. Share your knowledge, support each other, and contribute to our collective success.
- Adapt and Thrive: Embrace a dynamic work environment with a positive attitude. Show resilience and a “can-do” spirit, even when faced with complex issues.
What We’re Looking For:
- Education: High school diploma or equivalent.
- Experience:
- 18 years or older
- 6 months in a call center sales program.
- 1 year in a call center customer service role.
- 1 year in technical support, preferably with antivirus software.
- Experience with voice and back-office support (chat/email).
- Skills and Attributes:
- Passion for customer service and technology.
- Ability to quickly learn new tech and tools.
- Empathy, patience, and problem-solving skills.
- Strong understanding of major operating systems and consumer technologies.
- Proven ability to handle customer queries efficiently and adapt to changes.
Why Join Us?
- Make an Impact: Your work will directly help customers navigate their tech challenges, making a real difference in their daily lives.
- Grow and Learn: We invest in your development with ongoing training and opportunities for advancement.
- Collaborate and Innovate: Be part of a supportive team that values your input and fosters a collaborative environment.
- Enjoy the Perks: Competitive salary, sales incentives, benefits, and a dynamic work culture that values your contributions.
Ready to take your career to the next level and be the tech savior our customers need? Apply now and let’s connect!
Skills Required
- High school diploma or equivalent
- 18 years or older
- 6 months in a call center sales program
- 1 year in a call center customer service role
- 1 year in technical support
- Experience with antivirus software
- Experience with voice and back-office support (chat/email)
- Passion for customer service and technology
- Ability to quickly learn new tech and tools
- Empathy, patience, and problem-solving skills
- Strong understanding of major operating systems and consumer technologies
- Proven ability to handle customer queries efficiently and adapt to changes
Asurion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Asurion and has not been reviewed or approved by Asurion.
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Fair & Transparent Compensation — Pay is often described as solid or competitive in certain corporate and technical tracks, with some roles viewed as aligned to market ranges.
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Strong & Reliable Incentives — Short-term incentives and bonus structures are described as a meaningful layer on top of base pay, increasing total compensation when targets are met.
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Healthcare Strength — Medical, dental, and vision offerings are described as inclusive and broad, with additional protections like life/AD&D and disability coverage available.
Asurion Insights
What We Do
We're a global tech care company keeping nearly every device and appliance in your home running smoothly. Trusted by more than 100 leading brands and serving over 230M customers worldwide, we deliver tech support, repair, protection, and replacements at a massive scale. From your neighborhood uBreakiFix by Asurion repair store, to in-home tech support, to global protection plans, we’re the people keeping your tech connected when it matters most.
Why Work With Us
As Asurion, you will work with people who care about you and the work we do together. You can depend on us to care about the work you do.
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