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The role involves applying AI/ML techniques to develop model systems for healthcare, collaborating across teams, and conducting R&D.

The Technical Program Manager at PointClickCare will drive complex initiatives by aligning product and engineering teams to deliver measurable value, leveraging AI insights, and fostering empowered team dynamics.

The Technical Program Manager at PointClickCare will orchestrate complex initiatives across products and platforms, driving clarity, alignment, and measurable impact while using AI to enhance delivery and decision-making.

Build and own a versioned, documented gold data layer from silver Lakehouse sources for AI research. Transform, validate, and curate multi-modal datasets, build reusable Databricks/PySpark pipelines, automate quality and labeling, support researcher workflows, and maintain lineage and dataset snapshots for model development and evaluation.

Build and own a versioned, documented gold data layer from lakehouse silver tables for AI research. Transform, validate, and productize multi-modal datasets and pipelines (Databricks/PySpark) to support model development, evaluation, and production ML/LLM workflows while ensuring data quality, provenance, and regulatory controls.

Design, build, and maintain Salesforce-based AI Agents (Agentforce) and intelligent automations. Develop integrations, write and test Apex/JavaScript/Python code, create automated tests, troubleshoot issues, produce technical documentation, support DevOps processes, mentor junior engineers, and collaborate with product and business teams to prototype and deliver AI-driven solutions.

Design, build, and deliver AI-driven Salesforce Agentforce agents and intelligent automations. Develop integrations, test automations, debug Apex/JavaScript/Python code, produce technical documentation, mentor junior engineers, participate in DevOps and QA, and support transformational projects and high-priority incidents.

Lead business-data requirements for analytics and integration initiatives: elicit and document requirements, model data/process flows, design data architecture and ETL approaches, support integrations and migrations, create user stories and test/QA plans, mentor team members, and partner with enterprise teams to ensure data integrity, governance, and reporting capabilities across systems.

The Sr Platform Engineer will develop and enhance platform services, ensuring reliability and security in healthcare applications while leading technical standards and fostering developer enablement.

Lead data-focused business analysis: elicit and document requirements, model data and processes (As-Is/To-Be), design data flows, support integrations, migrations, EDW/reporting decisions, mentor team members, and drive data governance and cataloguing across enterprise systems.