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Provide tier I support for IT and communications systems, document issues, analyze symptoms, and manage incidents while ensuring superior customer service.

The role involves providing tier I support in a service desk environment, analyzing customer issues, and managing incidents while ensuring exceptional user experience.

The role involves designing and implementing security solutions, consulting with clients, and assisting in pre-sales engagements. Requires strong IT security expertise and leadership.

The Incident Manager will oversee major incidents, ensure rapid resolution, manage incident processes in ServiceNow, and train others on incident management protocols, all while adhering to ITIL best practices.

The Account Manager will develop client relationships, oversee IT project delivery, consult on IT infrastructure, and identify growth opportunities within accounts.

Lead and mentor a deskside support team, ensuring effective communication, resolving technical issues, and fostering team performance while promoting a positive culture.

Provide level 1 technical support and customer service, document issues, analyze symptoms, escalate incidents, and seek process improvements.

The Manager, Client Success oversees service delivery for strategic client projects, ensuring high standards and effective client engagement. Responsibilities include team management, resource allocation, financial oversight, and fostering strong client relationships to drive innovation and satisfaction.

The NOC Analyst monitors and manages IT operations tools, responds to incidents, performs technical checks, and ensures systems' operational uptime.

As a Database Administrator, you will manage and optimize client database platforms, provide operational support, and lead onboarding for new clients.