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Provides post-sales technical account management for cybersecurity customers and partners. Responsibilities include resolving complex technical issues, coordinating escalations, onboarding and training customers, conducting technical business reviews, supporting product adoption, identifying expansion opportunities, advocating for customer needs, enabling technical sales, and collaborating with product and engineering teams. The role is remote, customer-facing, presentation-oriented, and requires approximately 25% travel.

Serves as the primary post-sales technical liaison for Huntress customers and partners. Provides escalated technical support, onboarding, training, product guidance, and customer advocacy while coordinating with product and engineering teams. Leads technical business reviews, identifies expansion opportunities, improves security adoption, and presents to customer audiences. Requires cybersecurity experience, strong communication skills, and 33% travel.

Manages a regional Security Operations Center supporting 24/7 incident investigation and response. Responsibilities include optimizing processes, workflows, playbooks, shift coverage, quality assurance, analyst development, training, cross-functional coordination, and operational metrics. The role provides technical leadership, supports detection and response initiatives, partners with Product and Support teams, operationalizes new services, and represents the organization in public speaking engagements.

Design, scale, monitor, and optimize production PostgreSQL databases supporting Huntress’s security platform. Responsibilities include configuration tuning, capacity planning, observability, indexing, partitioning, replication, failover, backup and recovery, Azure optimization, and advising application teams on database design. The role requires deep expertise managing large, high-transaction PostgreSQL clusters in 24/7 environments, with bonus experience in NoSQL systems and infrastructure as code.

Own North American regional field marketing and account-based marketing programs for mid-market audiences. Plan and execute trade shows, roadshows, roundtables, virtual events, direct mail, and ABM initiatives while partnering with sales and marketing teams. Manage lead capture, follow-up, sales enablement, campaign performance, pipeline conversion, and ROI analysis. The role requires approximately 40% travel and use of AI tools for research, planning, and analysis.

Leads product marketing for Huntress Managed EDR, owning positioning, messaging, content, campaigns, sales enablement, demand generation, and go-to-market strategy. Partners with product, sales, growth marketing, brand, and security teams to launch offerings, communicate technical benefits, drive pipeline, and expand customer accounts. The role requires deep cybersecurity product marketing experience and technical knowledge of endpoint security technologies.

Investigate and respond to cybersecurity alerts, intrusions, malware, and compromised cloud tenants. Analyze EDR/SIEM telemetry, logs, forensic artifacts, and network activity; perform malware analysis; develop and tune detections; provide remediation guidance; and support customer escalations. The analyst will collaborate with Product and Engineering, contribute to incident response and threat hunting, and communicate findings clearly to varied audiences.

Supports the sales organization by resolving operational issues, optimizing workflows, maintaining accurate sales data, and improving processes and automation. Partners with Revenue Operations, Finance, Legal, GTM Systems, and Engineering to resolve cross-functional issues. Responsibilities include financial reconciliation, data auditing, reporting, sales technology enhancements, workflow documentation, and practical use of AI tools such as Claude and Serval.

Lead and develop quota-carrying Account Managers responsible for post-sale expansion, renewals, partner engagement, and net revenue retention. Establish forecasting, pipeline inspection, deal strategy, and performance-management practices; hire and ramp team members; coach performance; and build strong relationships with MSP partners. Collaborate with Marketing, Partner, Revenue Operations, and Revenue Leadership teams to improve adoption, engagement, processes, and predictable recurring revenue growth.

Provides first-line technical product support to customers, guides troubleshooting, assesses and escalates incidents, follows issues through resolution, and recommends documentation improvements. The role requires strong customer service, collaborative problem-solving, and practical experience troubleshooting Windows and macOS systems, antivirus interactions, and system-management tools such as GPO, RMMs, and SCCM.