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Provides entry-level, partner-facing SOC support by triaging security queues, communicating incident guidance, troubleshooting cybersecurity and product questions, coordinating escalations, documenting investigations, and following up through resolution. The role supports incident calls, live phone or chat coverage, knowledge-base improvements, cross-functional collaboration, and occasional weekend or on-call coverage. It requires clear communication, sound judgment, foundational cybersecurity knowledge, and organized remote work.

Support sales by providing technical product expertise, demonstrate Huntress platform, assess customer security posture, highlight risks, collaborate with Sales, Marketing, Support, and Engineering, and travel ~15% to meet customers.

Build and manage Huntress’s Security Quality Management System for agentic and human-led SOC investigations. Establish sampling methods, review cadences, quality standards, validation criteria, scorecards, and reporting. Independently assess investigation decisions, identify drift and recurring failures, lead root-cause analysis, validate corrective actions, and improve security operations in partnership with Analysis, Product, Engineering, and Security Operations. Initially hands-on, the role is expected to grow into leadership of the QMS function.

Lead modernization of high-throughput cybersecurity detection engines and event pipelines in Go. Own distributed-system reliability, observability, liveness monitoring, load management, schema standards, drift detection, migration validation, and safe cutovers. Provide hands-on technical leadership across teams, set platform direction, write and review production code, and support Sigma-based detection capabilities. Collaborate across a broad stack including Kafka, Temporal, Redis, ClickHouse, Elasticsearch, Kubernetes, cloud platforms, and Ruby on Rails.

Provides customer and partner support for cybersecurity incidents, escalations, SIEM questions, and product issues. Translates SOC concepts and log data into actionable guidance, leads communications during high-severity incidents, coordinates with internal security and support teams, troubleshoots product behavior, manages ticket queues, and contributes to knowledge-base articles and internal runbooks.

Provide customer and partner support for cybersecurity incidents, escalations, SIEM questions, and product issues. Translate SOC concepts and log data into actionable guidance, lead communications during complex incidents, coordinate with Product Support and Security Operations, troubleshoot issues, manage ticket priorities, and advocate for partner needs. The role also contributes to knowledge bases, macros, and runbooks while developing incident management skills in a remote environment.

Manage a high-volume portfolio of service provider partners, identify expansion opportunities, prospect stakeholders, support partner-led sales cycles, conduct product demonstrations, and drive adoption of Huntress managed security solutions. Track pipeline and engagement activity, collaborate with sales engineering and internal teams, enable partners, and use AI tools for account preparation, follow-up, and meeting summaries.

Triage, investigate, respond to, and remediate security alerts and hands-on intrusions. Analyze EDR and SIEM telemetry, logs, forensic artifacts, malware, and activity in Microsoft 365 and Google Workspace. Identify root causes, extract indicators of compromise, tune detections, and provide actionable remediation. Support customer escalations and collaborate with Product and Engineering to improve MDR workflows, while contributing to incident response, threat hunting, and detection engineering.

Manages global 24/7 Security Operations Center operations, including processes, playbooks, shift coverage, quality assurance, analyst development, incident response capabilities, and operational performance. Leads cybersecurity analysts, partners with Product and Support teams, reports on objectives and key results, operationalizes new services, and represents the organization in public speaking engagements.

Provides technical product expertise and presentations to prospective customers, helping improve their security posture and positioning Huntress solutions. Partners with Sales, Marketing, Support, and Engineering to identify customer needs and product improvements. Reviews security issues with technical teams, supports MSP and VAR customers, and travels approximately 25% to meet customers.