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The Director, Technical Support will build, operate, and scale Twilio's technical support organization, ensuring world-class post sales support for global customers. They will lead Frontline Support Managers, drive employee engagement initiatives, innovate for customer satisfaction and operational efficiency, and develop frontline management teams while collaborating with various functional leaders.

Craft and deliver on the vision, strategy, and roadmap for Twilio’s User Authentication and Identity product portfolio. Own the product strategy, roadmap, and release cadence for zero-to-one products and expanding the value of existing products. Collaborate with engineering and global go-to-market teams to deliver world-class products.

The Senior Salesforce Administrator will enhance the Salesforce.com platform, manage data integrity, collaborate on process optimization, and mentor junior team members while supporting sales operations at Twilio.

The Strategic Account Executive will manage key Financial Services and Fintech accounts, driving revenue growth through strategic account management. Responsibilities include executing account strategies, collaborating with cross-functional teams, and conducting analytical sales cycles. Success relies on building partnerships across departments and effectively understanding customer needs.

The Senior Program Manager, Culture Programs at Twilio will design, implement, and evolve culture and onboarding programs, ensuring alignment with company values. Responsibilities include enhancing employee engagement, assessing culture through feedback, and collaborating with various teams to promote culture initiatives. The role involves measuring and reporting on program effectiveness to senior leadership.

The Senior Program Manager will design and execute culture programs at Twilio, focusing on new hire onboarding and reinforcing company values. The role involves assessing culture through feedback mechanisms, collaborating with various teams, and establishing KPIs to measure program effectiveness.

The Senior Program Manager for Culture Programs at Twilio will design, implement, and oversee culture initiatives and the new hire onboarding experience, ensuring alignment with company values. This role involves measuring program effectiveness, enhancing employee engagement across regions, and collaborating with various teams to foster inclusion and community within a remote-first workforce.