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The role involves designing, building, and optimizing a data platform, collaborating with cross-functional teams, and ensuring data quality and security.

Lead Twilio's global analyst relations strategy across core and emerging enterprise tech portfolios. Build and manage a high-performing AR team, engage tier-one analyst firms, drive submissions for major market reports, coach executives for analyst interactions, partner cross-functionally with Communications, PMM, and R&D, and scale AR processes, budgets, and organizational structure to shape market narrative and inform product strategy.

Own and grow relationships with regulated-vertical communications customers. Build account strategies, execute consultative enterprise sales cycles, drive revenue and gross profit, maintain accurate CRM pipeline and forecasts, and collaborate cross-functionally to identify and close new opportunities.

Lead a remote India-based Technical Support team for Twilio's Voice Segment Platform: manage performance, coaching, escalations, incident RCA, process improvements, hiring and workforce planning, and cross-functional collaboration to improve customer satisfaction and operational KPIs.

Lead and grow strategic enterprise communications accounts (messaging, voice, email) in NEA. Develop account strategy, run consultative sales cycles, drive revenue/gross profit, manage forecasts, and collaborate cross-functionally with product, finance, support, and operations.

Design, build, and operate cloud-native data and ML infrastructure for real-time and batch workloads. Implement reproducible training, evaluation, and inference pipelines; integrate event streams; monitor data quality, model performance, latency, and cost; automate deployments with IaC and CI/CD; collaborate with product, data science, and security teams; produce docs, dashboards, and runbooks.

Designated technical contact for a portfolio of enterprise Personalized customers in EMEA. Troubleshoot complex issues, coordinate escalations, provide proactive guidance, run QBRs, document implementations, collaborate with product and internal teams, and improve customer experience and operational resilience.

Drive tactical execution and operational delivery of complex cross-functional projects. Translate business needs into prioritized requirements, partner with Enterprise Technology and Global Operations, manage timelines, risks, and dependencies, maintain documentation in Airtable, coordinate UAT and launch enablement.

Lead and coach a team of Technical Account Managers to resolve complex technical issues, deliver proactive guidance, advocate customer needs with product and engineering, collaborate with Sales and Customer Success to scale the team, hire and train staff, and drive performance, KPIs, and customer satisfaction for strategic SaaS customers.

Sell Twilio communications solutions into enterprise prospects and existing customers across UK/Ireland/Northern Europe. Source and qualify new accounts, drive ACV, create pricing proposals, negotiate contracts, manage long sales cycles, and build C-level relationships to close high-value deals while maintaining customer satisfaction.