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Investigate high-complexity vehicle claims by interpreting policies, interviewing customers, assessing evidence and damages, determining coverage, negotiating resolutions, and recommending escalations or process improvements.

The CRM Lifecycle Marketing Manager will develop strategies for customer engagement, manage campaigns, and collaborate with creative and data teams for effective reporting and experimentation.

The role involves building scalable data platforms, developing data pipelines, mentoring engineers, and enhancing data security while collaborating across teams.

Investigate potentially fraudulent or misrepresented auto-sharing claims by reviewing evidence, interviewing parties, analyzing account and claims data, coordinating with law enforcement and NICB, preparing investigative reports, and recommending recoveries or account actions.

Lead strategy and execution for support training, owning onboarding, modular training tracks, and train-the-trainer programs. Manage and develop Training Specialists, partner with QA/Product/Engineering to close knowledge gaps, build scenario-based learning and sandbox exercises, and measure training impact with operational KPIs and learning analytics to drive performance improvements.

Lead administration and roadmap for BI tools (Domo, Tableau); build advanced dashboards with custom code; automate ETL with Airflow and Jenkins; use SQL, Python, and Java; apply AI to speed development; train and mentor analysts and ensure high-quality, user-focused data visualizations.

Lead and grow a product team to build dynamic pricing recommendations, risk-based fees, and host pricing interfaces. Define multi-year roadmap, partner with Data Science and Engineering to develop ML-driven pricing, synthesize market research and data, hire and mentor PMs, and drive product strategy to increase growth and profitability across markets.

Lead product strategy and execution for trip and support experiences, manage two PMs, define roadmaps and KPIs for guest experience and efficiency, drive AI-powered support and self-serve tools, partner with Ops, Analytics, Engineering, Design, and Research, and represent the area in company planning.

Run and grow host community and supply programs for Australia: manage online discussion and event cadence, engage and support high-potential hosts, monitor quality metrics, gather and synthesize qualitative and quantitative insights, build automations to improve processes, and coordinate cross-functional rollouts with Product Marketing and local Marketing.

Provide pragmatic legal advice to product, marketing, communications and operations teams across North America. Counsel on advertising, promotions, privacy, data protection, and IP; review new products and market expansions; draft and negotiate marketing agreements; maintain marketing playbooks; support regulatory compliance and global coordination; train and share legal guidance company-wide.