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Manage a Mid-Market portfolio (~120 small business accounts, $40-100k ARR), drive renewals and retention, log activities in Salesforce, prepare business reviews, handle contracts/invoicing/quotes, identify upsell opportunities, lead trainings, resolve escalations, and collaborate with internal teams to improve customer adoption and satisfaction.

Provide expert technical support for Smarsh SaaS products: troubleshoot complex issues, manage cases in Salesforce, collaborate with SRE/Engineering, document using KCS, meet SLAs across phone/web/community, act as SME for products and premium accounts, and contribute to product/process improvements.

Architect, build, and maintain a hybrid cloud platform focused on AWS networking (VPCs, Transit Gateway, Route53, Direct Connect, VPNs). Implement infrastructure as code (Terraform) and GitOps, build CI/CD pipelines, automate operations, and ensure security, high availability, and multi-tenant isolation. Monitor and troubleshoot with Prometheus and DataDog, lead cloud network incident response, participate in on-call rotation, and produce runbooks and architecture diagrams.

Design, build, and operate scalable distributed data platforms, troubleshoot issues, mentor juniors, and collaborate with teams while ensuring reliable and secure infrastructure.

The Account Executive III is responsible for acquiring new corporate clients, developing sales strategies, and maintaining Salesforce management to drive business growth in regulated industries.

Provide technical account support for customer downgrades, cancellations, and backend teardowns. Triage and resolve cases, document in Salesforce and Confluence, coordinate with Engineering via Jira and Slack, mentor colleagues, and handle inbound calls and support cases while following policies to prevent service disruptions.