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Lead end-to-end enterprise SaaS implementations from kickoff through production go-live. Manage scope, schedules, budgets, risks, dependencies, documentation, stakeholder communications, configuration, testing, and change management across multiple customer engagements. Coordinate with Product, Engineering, Sales, Customer Success, Solutions Architecture, and Support teams; oversee readiness and handoffs; resolve implementation obstacles; ensure privacy and quality compliance; and improve delivery processes, playbooks, governance, and customer adoption.

Designs and delivers technical enablement for internal CX teams, partners, and customers. Responsibilities include mastering LiveRamp products, creating instructional materials and e-learning content, leading technical implementations, delivering virtual and in-person training, supporting escalations, documenting knowledge, and applying adult-learning principles. The role collaborates with Product, Engineering, offshore teams, and subject matter experts while gathering feedback and maintaining onboarding processes, courses, and certification materials.

Administer the LMS, maintain course and learner records, upload SCORM content, troubleshoot platform issues, and coordinate with vendors. Develop, customize, launch, and evaluate learning programs for the Hyderabad site, including onboarding and manager training. Apply adult learning theory and instructional design principles, manage project timelines, analyze program metrics, produce reports, and recommend improvements. Partner with HR stakeholders while independently managing multiple learning initiatives.

The Engagement Manager ensures successful delivery of LiveRamp Global Services projects by collaborating with client executives and internal stakeholders, managing project scopes, timelines, and relationships, while providing insights and recommendations.

Lead end-to-end program management for LiveRamp's Data Marketplace: scope, plan, and deliver cross-functional initiatives. Coordinate Product, Engineering, Sales, Partnerships, and Operations; run Agile ceremonies; manage risks, dependencies, incidents, and metrics; translate stakeholder needs into roadmaps and requirements; drive process improvements and executive reporting to ensure predictable delivery and high-quality marketplace experiences.

Build and deliver custom data solutions for major clients using LiveRamp’s platform. Responsibilities include client discovery, requirements analysis, pipeline development and troubleshooting, technical consultation, project management, presentations, and coordination across business, engineering, product, and client teams. The role requires learning complex data technologies quickly, communicating technical concepts clearly, and managing multiple implementations simultaneously.

Manage strategic enterprise B2B SaaS customer accounts end-to-end, build executive relationships, drive product adoption and customer value, lead renewals and forecasting, negotiate contracts, and identify expansion opportunities. Coach Customer Success Managers, coordinate cross-functional initiatives, resolve complex customer issues, present business reviews, and align LiveRamp solutions with customer goals. The role focuses on media measurement, data collaboration, identity, clean rooms, and regulated-industry customers.

Lead QA for enterprise business applications (Workday, Salesforce, ERP), defining QA strategy, test plans, automation, and integration testing. Manage functional, regression, integration, UAT, API and data validation testing, mentor teams, track defects in Jira/Azure DevOps, and ensure compliance with QA governance across HR, Finance, CRM, and related workflows.

The Senior Site Reliability Engineer will support global product deployments, provide 24/7 operational support, maintain CI/CD tooling, and optimize system performance. They will utilize their SRE practices and leadership abilities to improve product reliability and guide other engineers.

As a Senior Site Reliability Engineer, you will manage global product deployments, provide operational support, enhance CI/CD tooling, and optimize system performance, collaborating closely with distributed engineering teams.