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The Graphic Designer will support the Revenue Operations team by creating polished visual materials for proposals, presentations, and reports, ensuring alignment with branding guidelines, and collaborating with various teams to enhance visual communication.

As a Customer Service Representative at Helpware, you will engage with customers via phone and email to address inquiries regarding products and services, resolve complaints, maintain customer records, and ensure effective communication while providing outstanding customer support.

The Customer Support Representative will provide first-level support through email and chat, addressing inquiries and resolving complaints. The role involves documenting interactions, escalating issues as needed, and conducting application testing. The representative will maintain a professional attitude and work towards improving customer satisfaction while meeting service goals.

The Email Support Representative will be the first point of contact for customers, handling inquiries through email, updating customer information, and assisting with order statuses. Responsibilities include maintaining customer records, reporting issues, preparing care packages, and ensuring a positive customer experience.

The COBOL Engineer will maintain and enhance existing COBOL-based systems, troubleshoot legacy code issues, collaborate with teams to deliver solutions, assist in migrating COBOL to Java, and document technical specifications.

The Administrative Assistant supports the HR department by managing personnel-related administrative tasks, maintaining databases, scheduling appointments, drafting documents, and ensuring efficient office operations. This role involves handling sensitive information and assisting in payroll preparation, HR projects, and employee records management.