Top Tech Jobs & Startup Jobs

Provide first-level technical support via ticketing, chat, email, and phone. Troubleshoot basic-to-intermediate software, hardware, account, and connectivity issues, document cases, meet SLAs, and escalate complex problems to higher-level teams.

Provide empathetic, accurate customer support via phone, email, chat and online channels. Resolve product questions, orders, returns, and account issues while following healthcare compliance. Maintain records, escalate complex cases, support order fulfillment, meet KPIs, and stay updated on product and process changes.

Lead the global strategy and optimization for BambooHR, managing configurations, integrations, data accuracy, compliance, and mentoring regional HRIS administrators.

Support end-to-end recruitment and onboarding: source and screen candidates, schedule interviews, manage candidate communications, coordinate pre-employment requirements, maintain recruitment records, assist stakeholders, support hiring events, and provide administrative support on recruitment and HR projects.

The Customer Support Representative will provide assistance to customers, handle inquiries and complaints, maintain records, and ensure prompt resolution of issues.

Lead identification and analysis of AI and automation opportunities, translate business needs into technical requirements, write user stories and documentation, collaborate with data scientists and engineers, validate AI outputs, and support AI adoption, change management, and Agile delivery practices.

The Recruiter will manage the recruitment cycle, build candidate pipelines, support hiring managers, and optimize recruitment processes while ensuring a positive candidate experience.

Handle high-volume operational customer support tickets (CRM-based), manage user access requests, create/validate competitive sets, configure onboarding hierarchies, document interactions, support standard data/reporting queries, meet defined SLAs, and perform bulk operational tasks during assigned shifts.

Provide L2 technical support for CyberArk Privilege Cloud (PCloud), troubleshoot Vault, Web Portal, Password and Session Manager components, analyze logs and packets, manage privileged credentials across Windows/Linux/databases, advise on vaulting best practices, and coordinate with engineering/global support for SaaS PAM patches.

Manage and execute the companys learning and development programs: needs analysis, content development or outsourcing, delivery, evaluation, team management, and coordination with leadership and operations to ensure training quality and KPI achievement.