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Lead technical discovery, demos, and proofs of value to show how GitLab's AI-powered DevSecOps platform meets customer needs. Own solution design, POC/POV, workshops, and technical tender components. Collaborate with Account Executives to shape account strategies, advise on modern software development and cloud practices, and act as voice of the customer to Product, Engineering, and Sales.

Provide senior-level technical support for complex GitLab customer issues across self-managed and SaaS environments. Troubleshoot Linux systems, logs, infrastructure, and Ruby on Rails code; reproduce bugs and contribute fixes. Mentor teammates, improve documentation and support processes, collaborate cross-functionally on product improvements, participate in on-call rotations, and support hiring activities.

Serves as an escalation point for complex customer technical issues involving GitLab environments, Linux systems, logs, and Ruby on Rails. Reproduces bugs, submits code fixes, improves documentation and support processes, mentors teammates, collaborates cross-functionally on product improvements, participates in on-call rotations, and supports hiring.

Leads professional services engagement strategy for Germany, from discovery and presales solutioning through scoping, statements of work, staffing, commercial negotiation, and delivery transition. Builds executive and technical customer relationships, designs outcome-oriented proposals, manages escalations, forecasts bookings, and tracks margins and performance metrics. Partners with sales, architecture, delivery, and operations teams to support complex DevSecOps and cloud transformation initiatives while enabling field teams and improving go-to-market processes.

Lead GitLab’s US Government Support Engineering team, overseeing complex enterprise troubleshooting, case resolution, hiring, onboarding, coaching, escalation management, and process improvement. Partner with product and engineering teams to address government-specific needs, participate in manager on-call coverage, support critical incidents, and improve service delivery for regulated customers.

The role involves being a technical advisor, focusing on AI solutions within GitLab's DevSecOps platform, guiding strategy and value for customers, and leading technical evaluations and workshops.

Own and grow enterprise relationships in Singapore, primarily in financial services. Lead full sales cycle from prospecting to adoption, develop account plans, coordinate pre- and post-sales teams, manage pipeline and forecasts, partner with channel organizations, and act as voice of the customer to drive expansion and successful deployments of GitLab.

Lead Internal Audit automation and technology risk for the Bangalore hub: drive AI-assisted workflows, data analytics, and automation across audits; oversee SOX testing with a co-source provider; own technology audit topics end-to-end; build cross-functional relationships with engineering, security, and IT; hire, coach, and manage India-based auditors; and translate findings into practical business-impacting solutions.

Provide technical support to large GitLab customers, troubleshoot complex Linux/GitLab/CI/CD issues, perform low-level debugging, collaborate with Product and Engineering to drive fixes, create reusable support content, and mentor/share knowledge with the Support team.

Own Secret Detection and Vulnerability Research as a product: define strategy across prevention, detection, validation, revocation, and reporting; ship detection content and intelligence with measurable quality; drive adoption, retention, and revenue; partner with engineering, research, and Field; use AI to accelerate research and productization.