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Lead architecture and delivery of Dialpad's agentic AI platform, building scalable multi-agent orchestration, memory and retrieval systems, real-time voice reasoning, inference optimization, safety/observability, and production integrations while mentoring engineers and partnering with product and research.

Manage a portfolio of existing enterprise customers to drive renewal and expansion revenue. Build account plans, generate pipeline, cultivate executive relationships, forecast accurately, and coordinate with internal teams to ensure customer value and satisfaction.

As a Sr. SDET at Dialpad, you will develop and maintain test automation frameworks for AI voice agent services, ensuring end-to-end quality. Responsibilities include designing automation tools, integrating AI quality checks, conducting performance tests, and mentoring engineers. Collaboration with AI teams and code development in Python, Java, or JavaScript is essential.

As an Applied Scientist at Dialpad, you will conduct R&D for autonomous voice agents, focusing on real-time multimodal AI systems and optimizing proprietary LLMs for agentic workflows. Collaboration with engineering and design teams is key to develop and implement effective solutions.

As a Software Development Engineer in Test, design scalable automation frameworks using Python and Playwright, validate AI-driven systems, develop testing strategies, and mentor junior engineers.

Lead platform-level product design, define patterns and primitives, build AI-first capabilities, ship coded prototypes and production code, evolve the design system, mentor designers, and improve cross-team design practices to scale Dialpad's AI-native product.

Own the platformization roadmap for Shared Services: design and decouple reusable services, write architecture docs, estimate resources, drive execution, develop well-tested features, review designs, mentor engineers, and present large-scale demos to improve developer experience, productivity, security, and scalability.

Lead design and implementation of public APIs, event and plug-in frameworks, and client libraries for external developers. Own full lifecycle from design to production monitoring, shape technical roadmap, translate developer workflows into scalable solutions, mentor engineers, and collaborate with product and external stakeholders. Hybrid role based in Vancouver.

Lead design and development of public APIs, event and plug-in frameworks, and client libraries for Dialpad's Developer Platform. Own full lifecycle from design to production monitoring, collaborate with product and external developers, mentor engineers, and shape platform architecture to support integrations, webhooks, OAuth, event delivery, and scalable distributed systems.

Lead and scale the International Sales Engineering organization across EMEA, APAC, and Japan. Drive technical presales strategy, support complex enterprise deals, advise product and executive teams on international AI and regulatory nuances (data residency, GDPR), enable channel partners, engage with C-suite stakeholders, and shape Agentic AI go-to-market and product localization for international markets.