About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Dialpad’s QA team ensures the quality and reliability of our AI-first platform across web, mobile, and backend systems.
As a QA Automation Engineer, you will be a hands-on contributor responsible for automation execution and quality ownership of specific features/modules, leveraging modern tools and AI-assisted development to improve speed and coverage.
This position requires a hybrid work arrangement, with three days in the office. The role reports to the Manager of Quality Assurance, who is located in Bangalore.
What you’ll do- Build, execute, and maintain UI and API automated tests (Playwright/Selenium, Java/Python)
- Perform end-to-end and regression testing, ensuring release readiness
- Own QA for assigned modules, including:
- Test planning and design
- Automation coverage and execution
- Regression sign-off
- Achieve ~70–80% automation coverage with stable, reliable test suites
- Analyze failures, identify defects, and provide clear root cause insights
- Use AI tools (Copilot, Cursor, Gemini, etc.) to generate tests, debug, and improve coverage
- Validate AI/LLM-driven features (prompt/response accuracy)
- Collaborate with engineering on debugging and fix verification
- Contribute to CI/CD pipelines (GitHub Actions)
- 5–8 years in QA / Test Automation
- Strong experience in Java or Python + Playwright/Selenium
- Solid understanding of UI, API, functional, and regression testing
- Experience with REST APIs, Postman, and CI/CD pipelines
- Exposure to AI-assisted coding tools (or willingness to learn)
- Strong debugging, analytical, and communication skill
- Experience with VoIP, contact center, or communication platforms
- Exposure to performance or reliability testing
- Languages: Java, Python
- Automation: Selenium, Playwright, TestNG, BDD
- API Testing: REST Assured, Postman
- CI/CD: GitHub Actions (GHA)
- Dev Tools: Git, GitHub, Jira
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Skills Required
- 4+ years of experience as an SDET, Software Engineer, or Test Automation Engineer in SaaS environments
- Strong programming experience in Python and familiarity with JavaScript/TypeScript
- Hands-on experience with Playwright or modern UI automation frameworks
- Solid experience testing API-first and microservices-based architectures
- Practical understanding of AI/ML or LLM-based systems
- Experience with mocking, stubbing, and simulation to test complex integrations
- Strong knowledge of REST APIs, server-side testing, and integration testing
- Experience working with CI/CD pipelines, preferably GitHub Actions
- Familiarity with Cloud technologies and containerized environments (Docker)
- Excellent written and verbal communication skills
Dialpad Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dialpad and has not been reviewed or approved by Dialpad.
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Fair & Transparent Compensation — Compensation is viewed as competitive across many roles, combining salary, bonuses, equity, and benefits into a well-rounded package. Overall satisfaction with pay and total compensation is characterized as positive.
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Leave & Time Off Breadth — Paid time off is described as generous, with an unlimited PTO policy highlighted as a standout element. This breadth of time off is positioned as a central strength of the benefits package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, vision, disability, life insurance, and mental health benefits. Such coverage depth is presented as a core strength of the overall package.
Dialpad Insights
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
