About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Sr. Software Engineer on the Developer Platform team, you will lead the design and development of the APIs, events, and frameworks that empower external developers to build integrations and plug-ins for Dialpad. This platform is central to scaling Dialpad's integration ecosystem, ensuring third-party developers have the robust tools they need to create seamless experiences for our customers. This includes backend public APIs, event frameworks, frontend plug-in frameworks, and client libraries.
You will own a set of core components within the Developer Platform team, translating developer workflows and business needs—identified in partnership with our technical product manager—into high-quality, scalable technical solutions. You will help shape the 6-12 month technical direction for the platform, break down complex requirements into clear, actionable deliverables, and solve technical challenges through shared tools and patterns.
You’ll collaborate closely with engineering teammates, product leaders, and external developer stakeholders. You will be expected to operate with little guidance, make pragmatic business and technical trade-offs, and mentor other engineers through design, implementation, code review, and production support.
This position reports to our Developer Platform Director and will require a hybrid working arrangement based out of our Vancouver office.
What you’ll do
- Own the full development lifecycle of public APIs and platform features, from design and implementation to testing and production monitoring.
- Collaborate with product managers, engineering teammates, and external stakeholders to identify and translate developer needs into scalable technical solutions.
- Mentor other engineers through design reviews, code reviews, and onboarding support.
- Contribute to the long-term technical direction and architecture of the developer platform.
Skills you'll bring
- Engineering Experience: Professional experience designing, launching, and maintaining scalable backend or full-stack platform systems.
- Technical Proficiency: Strong proficiency in Python or JavaScript, with hands-on experience building APIs, webhooks, and distributed systems.
- Domain Expertise: Familiarity with platform-level concepts such as OAuth, permission models, rate limits, and event delivery.
- Operational Excellence: A pragmatic approach to testing, debugging, and troubleshooting production systems within an Agile environment.
- Communication & Mentorship: Ability to drive technical design, mentor engineers, and clearly explain trade-offs to both technical and non-technical stakeholders.
- AI-Forward: Strong interest in Agentic AI and experience using AI-assisted coding tools (e.g., Gemini, Claude) for development.
- Bonus Points: Experience building developer platforms, integrations, data pipelines (ETL), or high-throughput async systems (Redis, message queues).
For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Skills Required
- Professional experience designing, launching, and maintaining scalable backend or full-stack platform systems.
- Strong proficiency in Python or JavaScript.
- Hands-on experience building APIs, webhooks, and distributed systems.
- Familiarity with platform concepts such as OAuth, permission models, rate limits, and event delivery.
- Pragmatic approach to testing, debugging, and troubleshooting production systems.
- Ability to drive technical design, make trade-offs, and mentor other engineers.
- Strong interest in Agentic AI and experience using AI-assisted coding tools (e.g., Gemini, Claude).
- Experience building developer platforms, integrations, data pipelines (ETL), or high-throughput async systems (Redis, message queues).
Dialpad Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dialpad and has not been reviewed or approved by Dialpad.
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Fair & Transparent Compensation — Compensation is viewed as competitive across many roles, combining salary, bonuses, equity, and benefits into a well-rounded package. Overall satisfaction with pay and total compensation is characterized as positive.
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Leave & Time Off Breadth — Paid time off is described as generous, with an unlimited PTO policy highlighted as a standout element. This breadth of time off is positioned as a central strength of the benefits package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, vision, disability, life insurance, and mental health benefits. Such coverage depth is presented as a core strength of the overall package.
Dialpad Insights
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
