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The Customer Success Manager maximizes provider performance on Zocdoc by understanding their goals, upselling products, and driving overall success.

The Staff Software Engineer will architect and develop systems connecting patients and providers, improve data reliability, and mentor engineers. They will work on generative AI technologies to enhance user experiences.

The Staff Analytics Engineer leads the design and implementation of data solutions, enhancing analytics capabilities across Zocdoc, collaborating with multiple teams to drive strategic insights.

The Senior Technical Specialist will provide technical customer support, troubleshoot issues, maintain documentation, and collaborate with internal teams to enhance customer experience at Zocdoc.

Lead enablement strategy for Local Sales (SMB): design and deliver onboarding and ongoing programs, build playbooks and AI-enabled workflows, partner with Sales Leadership and cross-functional teams, and measure impact on ramp, access, and conversion metrics.

As a Manager of Customer Experience at Zocdoc, you will lead a team to provide top-notch customer service, coach team members, identify business challenges, communicate with leadership, and promote an inclusive workplace culture.

Lead end-to-end product design efforts for a major product, collaborating with cross-functional teams, iterating quickly on complex, data-rich workflows, advocating design decisions, mentoring junior designers, and contributing to design standards and research practices to improve patient-facing healthcare experiences.

The AI Support Operations Manager will improve customer support through AI, optimizing workflows, and ensuring high-quality service across platforms. Responsibilities include designing AI-powered processes, monitoring performance metrics, and collaborating with cross-functional teams.

As a Client Success Manager, you will drive customer success for enterprise partners by engaging with stakeholders, providing data-driven insights, and enhancing their experience with Zocdoc's services.

As a Commercial Operations & Strategy Manager, you'll drive revenue growth by defining initiatives, analyzing sales data, and supporting sales teams. You'll collaborate across functions, tailor messages for diverse stakeholders, and synthesize complex processes into actionable plans.