Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Coordinator, Workplace Experience, you’ll play a role on our Office Team, which is responsible for solving problems and helping create a wonderful place to work. A successful candidate in this role is hyper-organised and a self-starter who’s motivated by creating a strong and productive team culture! Are you ready to help us build on our vibrant office culture through collaboration, teamwork, and inspired problem-solving? Join Zocdoc as our Office Coordinator!
You’ll enjoy this role if you are…
- Highly organised and attentive to details
- Autonomous, urgent, and creative. You genuinely love solving problems and working collaboratively to find solutions
- Customer service focused - you view your role as an opportunity to create a more productive and fulfilling work environment which is positive, fun and inclusive.
Your day-to-day is…
- To support the day-to-day operations of the office and ensure the workplace is clean, organized, safe, and functioning effectively along with assisting with in-office meetings and events and basic facilities-related requests
- Maintain office supplies, pantry inventory, stationery, and other workplace essentials.
- Giving friendly, top-notch office assistance to all Zocdocr’s
- Owning the relationship with our various office vendors (i.e. lunch, coffee, fruit vendors, etc.)
- Ensuring team members are enjoying lunch, snacks, and drinks provided by the office
- Owning our supply inventory, ordering, and receiving operations as well as receiving and sorting mail/packages of up to 40 pounds
- Support seating arrangements, employee moves, and workspace requirements as needed.
- Provide logistical support for office events, celebrations, employee engagement activities, leadership visits, and team meetings.
You’ll be successful in this role if you have…
- 2–4 years of experience in office administration, workplace operations, facilities coordination, hospitality, or a similar role.
- Experience coordinating with vendors and managing invoices, office supplies, events, or facilities services is preferred.
- An attitude to take on ownership and following issues through to resolution.
- Excellent customer service skills
- Strong computer and technology skills; you will need to operate on different technology platforms throughout the day (Google Suite, Slack, internal ticketing and messaging system (Jira), online ordering system)
- Strong organizational skills. The office has complex needs, so multitasking and problem-solving abilities are essential
- Strong written and verbal communication
Benefits:
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare reimbursement
- The chance to create a better healthcare experience for millions of patients!
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave (over 5 years)
- Annual sponsored health check-ups
- Sponsored counseling and therapy via Betterlyf
- Competitive PTO
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Skills Required
- 2–4 years of experience in office administration, workplace operations, facilities coordination, hospitality, or a similar role
- Strong customer service skills
- Strong computer and technology skills, including the ability to use multiple technology platforms
- Experience using Google Suite, Slack, Jira, and online ordering systems
- Strong organizational, multitasking, and problem-solving abilities
- Strong written and verbal communication skills
- Experience coordinating vendors and managing invoices, office supplies, events, or facilities services
- Ability to take ownership and follow issues through to resolution
- Ability to receive and sort packages weighing up to 40 pounds
What the Team is Saying
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Zocdoc Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, with fully paid employee options for medical, dental, and vision and low- or no-cost plan choices highlighted. Employer contributions and strong plan quality are repeatedly emphasized as standout aspects.
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Affordable Benefits — Health plans are portrayed as low-cost to employees, with fully paid options and substantial employer premium contributions noted. This reduces out-of-pocket expense and increases the perceived value of the package.
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Parental & Family Support — Paid parental leave and fertility/family-planning reimbursement are explicitly included, alongside a strong range of family-oriented benefits. Adoption assistance and related supports are also cited in public benefit descriptions.
Zocdoc Insights
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
