Top Tech Jobs & Startup Jobs

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Manage a portfolio of strategic merchant accounts, driving revenue, GMV, product adoption, expansion, and customer satisfaction. Lead complex contract negotiations, pricing initiatives, account plans, financing optimization, and executive relationships. Analyze partner performance, recommend growth programs, and coordinate Product, Technical, Credit, Analytics, Marketing, Risk, and Support teams. Serve as a strategic account-management leader and customer advocate across omni-retail.

Own and deliver high-availability, low-latency backend systems supporting authentication, verification, and fraud journeys across web and mobile. Lead quarterly goals, guide engineers through ambiguous problems, collaborate with product, design, and analytics, resolve technical and business issues, monitor system availability, improve engineering standards, support on-call operations, and develop team talent.

Own Affirm’s core checkout experience for selecting and reviewing payment terms. Lead research, experimentation, UX development, roadmap prioritization, and cross-functional execution across Product, Design, Engineering, Analytics, Research, Legal, and Compliance. Improve conversion, clarity, and consumer confidence while expanding the experience internationally and adapting it to local markets.

Own Affirm’s checkout terms and payment selection experiences, improving conversion, clarity, and consumer confidence. Lead experimentation, UX development, research, analytics, regulatory collaboration, international expansion, and roadmap execution from discovery through launch and iteration. Partner closely with product, design, engineering, research, analytics, legal, compliance, and international teams.

Lead cross-functional operations enablement programs that improve servicing scalability, compliance, efficiency, and customer outcomes. Define strategy, roadmaps, execution plans, and performance metrics; oversee knowledge management, training, technical documentation, change management, and operational readiness. Partner with Product, Engineering, Compliance, Operations, executives, and vendors across global teams. Use data and continuous improvement methods to scale processes, support launches and regulatory changes, and coach contributors.

Leads cross-functional operations enablement programs that scale compliant servicing experiences. Owns strategy, roadmaps, operational readiness, knowledge management, training, change management, performance measurement, and global vendor coordination. Partners with Product, Engineering, Operations, Compliance, and executives to deliver measurable improvements in efficiency, compliance, customer experience, and adoption across distributed teams.

Provide on-site and remote IT support for employees, troubleshoot end-user issues, manage Jira tickets, deploy and maintain systems, administer SaaS platforms, provision accounts and devices, support local network infrastructure, maintain IT assets, monitor security threats, and enforce compliance policies. The role supports the Toronto office five days per week and may independently maintain office technology infrastructure.

Lead and grow a Europe-based full-stack Repayment UX engineering team owning Manage experiences across mobile and web. Set technical strategy, own roadmap, ensure reliability and on-call readiness, drive delivery in small increments, partner with Product/Design/Analytics, hire and develop engineers, and reduce operational toil while maintaining quality and performance.

Lead and grow a Europe-based full‑stack Repayment UX engineering team, own technical strategy and roadmap, ensure availability and reliability (on‑call/incident response), drive delivery in small increments, partner with Product/Design/Analytics, hire and develop engineers, and raise engineering quality and output.