At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
The IT team enables Affirmers to work securely and efficiently. We manage internal devices, networks, and systems, ensuring employees can collaborate and perform at their best. Our team supports onboarding, troubleshooting, and scaling technology across locations. We focus on usability, reliability, and security to maintain a productive work environment. The IT team ensures that Affirmers have the tools and support they need—wherever they work.
We’re seeking a flexible IT Support Admin to help manage and support Affirm’s technology infrastructure. For our ideal candidate, troubleshooting and problem-solving are beloved pastimes, and they come with a healthy respect for compliance and documentation.
What You'll Do:Plan, deploy, and configure new systems to keep up with changing needs
Remotely support and troubleshoot our end user’s problems
Requirement to be in office supporting 5 days a week
Monitor for security threats and malware, staying ahead of the curve to protect our users
Educate on and enforce our IT compliance and policy obligations
Support the Network infrastructure locally in the Toronto office
Maintain enterprise systems and company IT assets such as servers and desktops
Handle jira support ticket requests that come in
What We Look For:
Experience with macOS administration and support
Ability to improvise and find immediate solutions
Experience managing formal ticketing systems
Experience administering SaaS technologies
Flexibility to work with all types of technology
macOS, Windows, Check Scanners, Network devices, etc.
Experience with machine and account provisioning and deprovisioning
Experience managing Enterprise security:
Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown
Email security—tools for signed/encrypted email communication
Mobile device management technologies
Pluses:
Experience administering Google for Business
Self motivated to learn and advance their career within IT
Experience with AV systems and photo/video editing
Ability to explain difficult technical concepts without being condescending
Apple Certified Associate or ACSP certification
Automation and scripting experience
Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency
Confidence to maintain office IT infrastructure on their own, as needed
Pay Grade - E
Equity Grade - 1
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $63,000 - $83,000
Please note that visa sponsorship is not available for this position.
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
- Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
- Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
- Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
- Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.
Skills Required
- Experience with macOS administration and support
- Ability to improvise and find immediate solutions
- Experience managing formal ticketing systems
- Experience administering SaaS technologies
- Flexibility working with macOS, Windows, check scanners, network devices, and other technologies
- Experience with machine and account provisioning and deprovisioning
- Experience managing enterprise endpoint security, including disk encryption, OS firewalls, and device lockdown
- Experience managing email security tools for signed or encrypted email communication
- Experience with mobile device management technologies
- Experience administering Google for Business
- Self-motivated willingness to learn and advance within IT
- Experience with AV systems and photo or video editing
- Ability to explain difficult technical concepts clearly and respectfully
- Apple Certified Associate or ACSP certification
- Automation and scripting experience
- Ability to support office and company efficiency beyond traditional IT responsibilities
- Confidence maintaining office IT infrastructure independently as needed
What the Team is Saying
Affirm Compensation & Benefits Highlights
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Affordable Benefits — Zero-premium healthcare for employees and dependents is highlighted, with the benefits portal showing $0 payroll contributions and company-paid premiums for medical, dental, and vision in 2026. Transparent plan-cost displays further underscore the low out-of-pocket burden.
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Leave & Time Off Breadth — A wide mix is outlined, including Flexible Time Off for exempt employees, 20 accrued vacation days for non-exempt employees, Health Days, Bereavement, Life Happens leave, jury duty, and company-wide Away Days to reduce distractions. These programs collectively point to generous paid time provisions beyond standard PTO.
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Wellbeing & Lifestyle Benefits — No‑cost mental health support is offered via Lyra, and Forma-administered wallets provide substantial monthly stipends (e.g., Lifestyle and Tech) along with a S.A.F.E. family‑building wallet with a $20,000 lifetime maximum. This combination indicates strong support for everyday wellness and major life events.
Affirm Insights
What We Do
At Affirm, we help people say yes to the things that matter with flexible, transparent ways to pay over time. No hidden fees, no compound interest, and no fine print—just a smarter way to spend.
Why Work With Us
Who is an Affirmer? /noun/ Someone who believes finance shouldn’t be complicated. We come from a diverse set of backgrounds and we’re driven by the desire to improve lives through honest financial products. We define success by challenging one another to bring our best ideas to every single project—and we have fun while doing it.
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Affirm Offices
Remote Workspace
Employees work remotely.
Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style, we have office locations in San Francisco, Chicago, New York City, and Pittsburgh.
