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The Customer Experience Specialist at Xero supports small business owners, bookkeepers, and accountants by addressing their queries, providing guidance, and ensuring customer satisfaction through effective communication and problem-solving. They work part-time, using knowledge of accounting fundamentals and Salesforce to deliver quality service and support customers in using Xero's platform efficiently.

The Senior Product Manager will drive customer and business value by managing products end-to-end, conducting research, defining customer problems, collaborating with stakeholders, and developing strategic roadmaps. Key responsibilities include monitoring performance, managing risks, and ensuring cohesive product development in line with Xero's strategy.

As an Engineering Team Lead for the Identity & Auth Team at Xero, you'll manage two pods of developers, ensuring their success through effective leadership, performance feedback, and fostering a culture of teamwork. You'll be instrumental in fostering quality engineering practices, problem-solving, and continuously improving agile processes.