Top Tech Jobs & Startup Jobs

Lead and transform Product Marketing for a global SaaS accounting platform, building AI-native operating models, global positioning, GTM strategy and launches, research, competitive intelligence, pricing communications, and sales enablement. Manage ~30 PMMs across regions, systematize PMM-product partnership, drive major launches, adopt AI-enabled content systems, and measure PMM contribution to commercial outcomes.

Manage and grow a portfolio of Hong Kong accounting partners; recruit, onboard and migrate their clients onto Xero; generate pipeline through outbound calls, meetings and marketing; deliver partner events, webinars and certification training; maintain partner data in Salesforce; represent Xero at partner conversations and regional events while collaborating with cross‑functional colleagues.

Build and maintain scalable backend microservices for document ingestion, processing, and storage. Develop features, ensure test coverage and reliability, debug production issues, contribute to CI/CD and DevOps practices, refactor monoliths, write technical documentation, and collaborate with product and design teams to improve Xero's document platform.

Field-based senior account executive responsible for driving net-new business with mid-to-large accounting practices, developing engagement plans to migrate clients to Xero, growing partner adoption and revenue, running events and certification training, managing territory activities and forecasts in Salesforce, and maintaining strong partner relationships through regular client visits.

Senior Search Engineer responsible for maintaining and scaling Xero’s global search platform, supporting hundreds of millions of documents with 99.9% uptime. The role includes contributing to a multi-year platform rebuild, developing search capabilities, collaborating on ingestion pipelines, reviewing code, leading projects, and partnering with engineering, product, and infrastructure teams. Experience with production search systems and strong software engineering fundamentals is required; data or AI tooling experience is advantageous.

Provides multichannel support and guidance to small business owners, bookkeepers, and accountants. Resolves customer cases, conducts proactive outbound calls, simplifies complex information, and helps users maximize Xero’s value. The role requires meeting service and quality targets, accurately documenting interactions in Salesforce, adapting to evolving products and CX strategies, and collaborating with internal teams. It follows a hybrid schedule with five-day in-office training and afternoon-to-evening shifts.

Leads CX operations for Melio, overseeing workforce management, quality assurance, knowledge management, training, systems operations, analytics, and project management. Develops scalable operating models, performance metrics, processes, and improvement initiatives while partnering with Product, Engineering, Data, Sales, Finance, and CX leaders. Builds high-performing teams, manages change and compliance, and uses operational insights to improve customer outcomes, efficiency, and business performance.

Leads ML and platform engineering teams building scalable, production-grade machine learning infrastructure. Responsibilities include coaching engineers, guiding architecture and engineering trade-offs, improving MLOps maturity and observability, translating business goals into delivery plans, managing roadmaps, maintaining system health, and supporting production incidents through code review, debugging, or hands-on development. The role supports AI products including conversational GenAI, automated bank reconciliation, document capture, and cash-flow forecasting.

Own an Auckland territory to grow relationships with accounting and bookkeeping partners, drive migrations to the Xero cloud platform, run partner education and events, manage a disciplined sales cycle in Salesforce, and execute strategic plans to meet monthly targets and accelerate partner adoption.

Provide timely, empathetic support to Xero customers through phone, email, and chat. Resolve accounting and bookkeeping inquiries, document cases in Salesforce, escalate unresolved issues, and keep customers informed. Proactively engage users to maximize Xero’s value while meeting quality, productivity, and service-level targets. The role requires clear communication, problem-solving, adaptability, outbound calling, teamwork, and hybrid office attendance with initial full-time in-office training.