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Lead global workforce planning and optimisation for Customer Experience, designing AI-augmented, real-time resource orchestration. Build predictive analytics and automated intraday re-balancing, advise senior leaders on headcount and organisational design, partner with tech vendors, and ensure 24/7 optimal staffing across regions to maximise customer impact.

Lead global workforce planning and optimisation for Customer Experience, designing AI-augmented, real-time resource orchestration. Build predictive models, implement intraday rebalancing and automation, advise senior leadership on headcount and org design, and manage a distributed team to ensure optimal, 24/7 customer support coverage.

As Head of Customer Success, you'll lead a team to drive customer retention and expansion, ensuring clients receive value from Planday. You'll guide account strategies, manage customer relationships, and use data to improve success metrics, fostering a culture of collaboration and continuous improvement within the team.

The Lead Engineer will shape the technical direction for Xero's API and SDK, focusing on optimizing the developer experience and building reliable APIs that enable intelligent automation for external partners.

As a Senior Engineer in the Product Platform division, you'll lead API and SDK solutions, enhancing customer experiences and supporting AI-driven automation across accounting workflows.

As a Customer Success Manager, you will manage and grow customer relationships by ensuring adoption, retention, and account growth, acting as a trusted partner and aligning business priorities for mutual success.

As a Change & Delivery Manager, you will lead strategic transformations, implement change management strategies, and manage projects to enhance customer growth and experience.

The People Experience Coordinator manages employee lifecycle processes, maintains data integrity within systems, and supports regional teams in delivering effective HR operations.

As a Partner Success Manager, manage a portfolio of accounting partners, drive growth and retention through education and strategic guidance, and foster relationships to promote Xero products.

Build and operate Xero's AI platform, focusing on infrastructure for deploying AI agents. Collaborate with teams, ensuring reliable product performance and evolving technology use.