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The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

Lead and grow a senior SaaS engineering team; hire, mentor, and set engineering standards. Drive cross-functional delivery with product and design, ensure testing, observability, and multicloud deployments, and architect systems that integrate generative/agentic AI while cultivating an AI-first culture.

Serve as the technical advisor for assigned manufacturing accounts, driving adoption of Tulip's no-code platform through architecture guidance, integrations, workshops, and cross-functional collaboration to ensure customer success and growth.

Build and maintain robust, well-tested backend libraries and developer-facing platform tooling. Partner with engineers and product to identify productivity bottlenecks, design abstractions, create documentation, and use AI-assisted tools and automation to improve developer experience, reliability, and deployment workflows.

Lead the engineering team to develop Tulip's new agent-native app-building product, managing technical architecture and fostering AI-driven development practices.

Develop, test, deploy, and maintain full-stack SaaS software. Integrate LLM APIs and external services, troubleshoot and improve existing systems, collaborate with product and design, and produce technical documentation.

Manage projects for life sciences customers, ensuring compliance and successful delivery in a regulated environment while collaborating with cross-functional teams.

Manage project plans, timelines, and budgets collaboratively with teams, provide expertise in digital transformations, and ensure project success.

Lead vertical marketing for EMEA West: own messaging, positioning, campaigns, and content end-to-end; drive sourced and influenced pipeline with Sales/BDR/pre-sales; produce assets (ebooks, webinars, landing pages); run multi-touch account-level campaigns; synthesize market and performance data; and use AI to scale and iterate campaigns. French and English required.

Lead DACH enterprise sales for manufacturing SaaS: own ARR growth, prospect and close complex deals, coordinate cross-functional teams, build regional GTM, hire and mentor local sales staff, and document scalable sales processes.