This role is located in EMEA- remote with possibility to work from our offices in Munich or Budapest
Tulip brings modern technology and AI into manufacturing. Manufacturing accounts for almost 20% of the global economy and one in every seven workers on Earth, yet remains among the least digitized. More than a decade ago, we created the category to close that gap: AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines. Because we are human-centered and tech-obsessed, we are building a future of work where human ingenuity is amplified with the latest technology.
In January 2026 we became one of Boston's few new AI unicorns, reaching a $1.3B valuation. We're growing double digits in revenue year over year. The world's best manufacturers run on Tulip - turning inventory 10x faster, releasing gene therapies in hours instead of weeks, and training master craftspeople to forge engagement rings 5x more rapidly. Headquartered in Somerville, MA with offices in Germany, Hungary, Singapore, Japan, and Israel, we've been consistently named a World Economic Forum Global Innovator, a Gartner leader, and one of Built In Boston's "Best Places to Work."
We run the way we build: AI-forward, humanistic, and high ownership. We're looking for builders who are energized by complex problems, rapid cycles, and the unique opportunity to see their impact on a global scale.
About the RoleWe're looking for a Technical Account Manager (TAM) to join our growing Customer Success team at Tulip Interfaces. As a TAM, you'll bridge the gap between technical expertise and customer success, partnering closely with our customers and the Tulip account team to provide strategic and tactical guidance on technical matters that drive customer value and adoption.
You'll serve as the technical advisor for customers, helping them maximize their investment in Tulip's no-code platform while ensuring they achieve their operational excellence goals.
Key ResponsibilitiesStrategic Technical Advisory
- Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
- Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases
- Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
- Identify opportunities for deeper platform adoption and technical optimization
Customer Enablement & Growth
- Conduct technical workshops, training sessions, and platform deep-dives
- Help customers design scalable solutions using Tulip's no-code platform
- Guide customers through complex technical implementations and integrations
- Collaborate with customers to establish technical best practices and governance
Cross-Functional Collaboration
- As a member of the account team, you will work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth
- Partner with Product and Engineering teams to communicate customer technical requirements
- Collaborate with Sales Engineering during expansion opportunities
- Support renewal processes with technical value demonstrations
Technical Expertise & Thought Leadership
- Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies
- Develop technical content, documentation, and enablement materials
- Participate in customer advisory boards and technical user groups
- Represent Tulip at industry events and technical conferences
About You
You're passionate about technology, customer success, and manufacturing innovation. You thrive in technical discussions while building strong relationships with customers and internal teams. You have a collaborative mindset and enjoy translating complex technical concepts for diverse audiences. You're excited about helping manufacturers transform their operations using cutting-edge no-code technology.
Skills You'll Need
Technical Background
- 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
- 3+ Years of Tulip delivery experience, at the L4 SOLV level
- Strong understanding of manufacturing operations, Industry 4.0, or industrial software
- Experience with APIs, system integrations, and database concepts
- Familiarity with no-code/low-code platforms preferred
- Ability to travel (estimated 20%)
Communication & Collaboration
- Excellent written and verbal communication skills
- Ability to translate complex technical concepts for diverse audiences
- Strong presentation and workshop facilitation skills
- Collaborative mindset with experience working across teams
Industry Knowledge
- Deep knowledge of digital transformation initiatives in industrial settings
- Understanding of manufacturing processes and operational challenges
- Experience with manufacturing execution systems (MES) and similar platforms
- Impact you can point to. Your work shows up on the factory floor, in cycle times, scrap rates, and quality data our customers actually report to their boards.
- A rare technical education. You'll learn how things get built, across pharma, aerospace, medical devices, and industrial equipment, knowledge you can't pick up from a SaaS desk.
- Real ownership. Small teams, direct customer relationships, and the latitude to solve problems the way you think they should be solved.
- A team that ships. Engineers, operators, and customer-facing folks who care more about whether the line is running than who gets credit.
Ready to Apply?
If you want to spend your time solving problems that have physical consequences, we'd like to talk. Apply below- we read every application.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.
Skills Required
- 5-7 years experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
- 3+ years of Tulip delivery experience at the L4 SOLV level
- Strong understanding of manufacturing operations, Industry 4.0, or industrial software
- Experience with APIs, system integrations, and database concepts
- Familiarity with no-code/low-code platforms
- Experience with manufacturing execution systems (MES) or similar platforms
- Excellent written and verbal communication, presentation, and workshop facilitation skills
- Ability to travel (estimated 20%)
- Collaborative mindset; experience working cross-functionally with Sales, Product, and Engineering
What the Team is Saying
Tulip Compensation & Benefits Highlights
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Healthcare Strength — Health plans are portrayed as comprehensive with strong employer contributions, covering medical, dental, vision, disability, life insurance, mental health, transgender care, fertility benefits, and even pet insurance. Feedback suggests multiple plan options and employer-verified coverage bolster confidence in healthcare support.
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Leave & Time Off Breadth — Time off is emphasized through an unlimited vacation policy, paid holidays, wellness days, and flexibility initiatives such as work-from-anywhere or shortened-week experiments. Feedback suggests flexible schedules and hybrid/remote options make taking time off more feasible.
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Parental & Family Support — Parental leave, family medical leave, fertility benefits, and a structured return-to-work program are highlighted alongside an onsite Mother’s Room and family events. Feedback suggests these policies signal a family-friendly approach that supports different life stages.
Tulip Insights
What We Do
Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.
Why Work With Us
We’re building a strong, diverse team that values hard work, families, and personal well-being. Help us build an inclusive community that will transform frontline operations.
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Tulip Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
