Top Tech Jobs & Startup Jobs

Lead the development, optimization, governance, and measurement of Zscaler’s Customer Success service portfolio across Professional Services, Technical Success, and Support. The role evaluates service offerings, improves documentation and processes, establishes KPIs, audits portfolio effectiveness, collaborates cross-functionally, and recommends strategic enhancements to improve customer outcomes and adoption.

Provides first-line support and troubleshooting for Cornerstone OnDemand and Letter AI. Builds AI agents and low-code automations with Copilot Studio and Power Automate, develops generative AI prompts, configures LMS features, tests releases, manages escalations, documents workflows, and tracks metrics to identify automation opportunities.

Leads strategy, roadmap, delivery, and adoption for ZPA infrastructure and platform capabilities. Partners with engineering, architecture, operations, field, and go-to-market teams to improve scalability, resiliency, operational efficiency, service robustness, and customer adoption. Translates customer feedback into product requirements and priorities while aligning stakeholders on strategy and execution tradeoffs.

Provides second-line support for complex security and network issues, partnering with Engineering to troubleshoot, reproduce, and resolve customer problems. Documents incidents, manages enterprise escalations, analyzes packet captures and HAR traces, and provides product feedback. Develops training programs and mentors support engineers while advising on product and code improvements. Requires extensive web security, networking, and cloud knowledge, plus experience with SSL, SAML, HTTP, TCP/IP, VPNs, SD-WAN, and related technologies.

Lead technical pre-sales for healthcare customers: deliver product demonstrations, gather technical requirements, design evaluations and test plans, configure solutions, and guide proofs-of-concept to successful outcomes for Zscaler Zero Trust offerings.

Prospect into target organizations through email, phone, networking, and other outreach methods. Research accounts, generate early-stage pipeline, qualify inbound and outbound leads, schedule appointments with decision-makers, and maintain accurate prospect and account data in the CRM. The role supports sales pipeline and revenue growth while leveraging AI tools and sales technologies to improve productivity.

Leads end-to-end delivery of complex, customer-facing professional services projects involving cybersecurity implementations, transformations, assessments, and optimization. Responsibilities include planning, governance, risk management, resource coordination, status reporting, stakeholder communications, steering meetings, and project closure. The role manages multiple concurrent engagements and coordinates technical, sales, support, and customer leadership teams while applying AI-driven tools and analytics to improve delivery outcomes.

Processes global vendor invoices, validates purchase orders, tax details, payment terms, and vendor data, resolves discrepancies, manages payment queues, tracks aging items, supports month-end close, and maintains accurate accounts payable records and compliance with internal controls.

Supports global customers by activating products and services, analyzing and categorizing URLs, routing inquiries, coordinating with internal teams, and managing customer communications for technical migrations and infrastructure changes. The role requires customer support experience, networking fundamentals, AI tool adoption, strong problem-solving, project management, and disciplined time management.

Owns DevOps, AWS infrastructure, Terraform, CI/CD, deployments, monitoring, logging, production support, and release reliability for a business-critical internal platform. The role improves application quality, performance, testing, documentation, security hygiene, and maintainability while using AI-assisted development workflows. Responsibilities include infrastructure management, rollback planning, operational stability, and collaboration with Product Operations stakeholders.