Top Tech Jobs & Startup Jobs

Leads a 15-person B2B SaaS customer support team, owning coaching, KPIs, SLAs, QA, escalations, operating processes, and customer communications. Uses Salesforce data, AI, and automation to improve efficiency, identify root causes, increase product adoption, and enable proactive customer engagement. Partners with Customer Success, Product, IT, and Operations to resolve roadblocks, manage outages, improve support infrastructure, and surface expansion opportunities.

Develops and manages relationships with national insurance brokers and carriers, presents software solutions, identifies market opportunities, and creates joint strategies to drive revenue. Collaborates with marketing and product teams to tailor offerings, implement integrated partner solutions, and generate new revenue streams. Tracks account activity, forecasts, and performance while supporting growth in the commercial auto insurance sector.

Manages and grows a portfolio of more than 500 customer accounts, focusing on retention, revenue growth, upselling, and cross-selling. Builds executive-level relationships, conducts quarterly business reviews, advises customers on solutions, and resolves service issues with internal teams. The role requires consultative selling, strong communication, CRM proficiency, and the ability to prioritize competing account needs in a hybrid, fast-paced environment.

Manage the full customer collections process, reduce accounts receivable balances, lead and develop the collections team, resolve complex payment disputes, oversee strategic customer accounts, monitor performance metrics, and improve collection policies and processes. The role collaborates cross-functionally with Customer Success, Sales, and Onboarding while supporting billing inquiries and cash-flow objectives.