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Director of Growth will identify, test, and launch new revenue channels, partnerships, segments, and products for Rokt Aftersell. The role sizes opportunities, designs rapid experiments, closes and onboards initial partners or merchants, measures revenue and unit economics, and converts successful channels into scalable playbooks. This hands-on individual contributor partners with marketing, sales, partnerships, product, engineering, and design while using AI agents for research, outreach, experimentation, and analytics.

An early-career software engineering resident will build and deploy production services, use AI tools to accelerate development, improve system performance, and collaborate with product, design, and engineering teams. The 18-week program requires full-time, in-office work in New York City and offers potential full-time employment after completion. Residents are expected to ship a real contribution, apply strong computer science fundamentals, and work effectively in a fast-paced environment.

Provide Japan business-hours implementation support and technical problem-solving for ecommerce and advertising accounts. Lead SDK and API integrations, testing, QA, troubleshooting, launches, and post-launch stabilization. Translate technical risks into client guidance, resolve tracking and measurement issues, coordinate with Account Management, Sales, Product, and Engineering, and create scalable playbooks and processes. Use AI tools to improve efficiency, response quality, and execution consistency.

Manage strategic enterprise customer relationships for mParticle’s CDP, serving as a trusted advisor to global Fortune 50–500 brands. Develop success plans, drive platform adoption, expansion, retention, and measurable business outcomes. Lead executive stakeholder engagement and QBRs, monitor customer health, and collaborate with Solutions, Sales, and Product teams. Provide platform guidance, influence product direction through customer feedback, and use AI and automation to improve account intelligence, planning, and customer outcomes.

Manage strategic ecommerce accounts, driving growth, product adoption, partner health, and expansion across multiple products. Coordinate product, commercial, operational, and technical stakeholders to execute account plans, mutual action plans, joint business plans, and QBRs. Build executive relationships, navigate high-stakes client conversations, use data and AI-enabled tools to identify opportunities, and improve decision-making and operating processes across concurrent workstreams.

Own advertiser demand revenue across ANZ by managing the full enterprise sales cycle, from outbound prospecting through complex closes. Build high-volume pipelines, multi-thread senior marketing stakeholders, manage named account territories, attend industry events, and partner with Customer Success on launches. Apply performance marketing expertise across ROAS, CPA, attribution, incrementality, and channel measurement. Collaborate with Product, Engineering, and Applied AI teams while using AI tools to improve research, sequencing, and sales operations.

Own the launch-to-scale lifecycle for Rokt Ads advertisers in ANZ, including onboarding, account planning, performance reviews, churn prevention, senior stakeholder management, escalations, investment negotiation, and expansion. Partner with Sales, Solutions, Analytics, Operations, and Product to remove blockers. Build repeatable customer success playbooks and support the development of newer CSMs.

Own Japanese partnership deals for Rokt Ads from sourcing through launch and growth. Build outbound and inbound advertiser pipelines, qualify opportunities, conduct discovery, negotiate, and independently close lower- and mid-complexity deals. Manage account stakeholders, forecasts, and book of business in HubSpot while partnering on enterprise opportunities. Develop localized sales materials, use AI tools for research and outreach, and refine sales tactics for the Japanese digital advertising market.

Own strategic account management for a book of enterprise customers across EMEA, driving growth and product adoption. Coordinate cross-functional product, commercial, operational, and technical workstreams, run account planning (Mutual Action Plans, Joint Business Plans, QBRs), build executive relationships, and use data and AI-enabled tools to identify expansion opportunities and optimize outcomes.

The Strategic Customer Success Manager will build relationships with key stakeholders, develop tailored success plans, provide guidance on the mParticle platform, collaborate with internal teams, and track customer health metrics.