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The Senior AI Software Engineer will design and build secure systems for high value senders, focusing on trust and reliability in financial transactions. Responsibilities include technical design, system architecture, team mentoring, and using AI tools to enhance software delivery.

Own the post-submit money transfer experience from submission through recipient delivery and the next transfer. Lead product vision, strategy, roadmap, customer communications, exception handling, recovery, retention, experimentation, and research across mobile, web, and messaging. Coordinate engineers, designers, analysts, payout operations, risk, compliance, support, and marketing while improving customer trust, reducing support contacts, and increasing repeat usage.

Lead design and delivery of full-stack receiver-facing financial products. Define architecture, APIs, and data models; integrate with money-movement, identity, compliance, and pricing platforms; embed security and regulatory controls; mentor engineers and drive reliability, observability, and SLOs. Operate AI-native development workflows.

Analyze and improve AI-powered transaction monitoring systems for money laundering, fraud, sanctions, and terrorist financing detection. Review high-risk transactions, identify behavioral patterns, test and refine machine learning models, develop metrics and dashboards, conduct experiments and ad hoc analyses, and provide clear recommendations. Collaborate with compliance, legal, Identity & Trust, and operations teams while ensuring AML and sanctions regulatory adherence and a positive customer experience.

Reviews money-transfer transactions for fraud, AML concerns, sanctions matches, and other risks while protecting customer experience. Contacts customers and financial institutions to verify transactions, requests KYC and compliance documents, documents findings, handles escalations, supports customer service, and contributes to risk-operation process improvements. Requires accurate, empathetic communication, sound judgment, flexibility for onsite unconventional schedules, and the ability to work quickly with minimal supervision.

Lead end-to-end performance marketing for the Americas, owning channel strategy, multi-million dollar budgets, measurement (attribution, incrementality, media mix modeling), team building, executional rigor, AI-native workflows, and cross-functional alignment with Brand, Product, Analytics, and Finance. Hybrid role based in Seattle (3+ days/week).

Own AML and identity verification control systems across KYC, transaction monitoring, sanctions, PEP, and adverse media screening. Lead control design, testing, tuning, calibration, vendor implementations, monitoring, audit readiness, and regulatory examination support. Translate regulatory and risk requirements into business and system requirements while partnering with product, engineering, analytics, compliance, and operations teams. Analyze control effectiveness, document decisions, and ensure scalable, auditable financial crime controls.

Coordinate high-volume recruiting activities across global teams, including interview scheduling, complex calendars, time zones, travel logistics, office tours, debriefs, and candidate communications. Support a positive candidate experience, employer branding events, and broader People Team objectives while partnering with recruiters, hiring managers, interviewers, and stakeholders.

Leads a multiproduct customer support team in Managua, ensuring service-level, quality, productivity, and customer satisfaction targets are met. Manages daily operations, escalations, performance, coaching, career development, engagement, and policy adherence. Facilitates team communication, supports global customer experience initiatives, drives continuous process improvement, and provides operational insights to product and program stakeholders supporting new financial products and services.

Leads global sanctions compliance program execution, remediation, audit readiness, alert adjudication, policy and training governance, controls intake, metrics, and regulatory intelligence. Coordinates cross-functional workstreams involving Legal, Product Compliance, Identity & Trust, Operations, Internal Audit, and regional teams. Applies independent judgment to escalated sanctions alerts, manages corrective actions and lookbacks, maintains control documentation, and prepares executive, banking partner, and regulatory reporting.