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Configure, optimize, and troubleshoot Outreach AI Agents for strategic customers after implementation. Manage a portfolio, drive adoption and product consumption, train client administrators, resolve escalations, and advise on workflows and best practices. Partner with account teams on renewals and expansion, monitor customer health and utilization KPIs, apply prompt engineering and generative AI expertise, and contribute reusable playbooks while mentoring fellow consultants.

Provides Tier 3 technical support for complex SaaS issues, including advanced troubleshooting, log analysis, issue reproduction, incident response, and root-cause investigation. Partners with engineering, product, customer success, and account teams to resolve escalations. Acts as a subject matter expert, mentors support staff, improves processes and documentation, contributes to release readiness, and identifies product and customer experience improvements.

Manages commercial contract intake, triage, and negotiation within approved templates and playbooks. Partners with attorneys on complex matters, improves contracting processes and documentation, enables business teams, and drives legal technology initiatives. Owns CLM, repository reporting, AI adoption, templates, approval workflows, and multiple concurrent projects while coordinating with Sales, Finance, Revenue Operations, Privacy, and Business Systems.

Own corporate FP&A forecasting, consolidations, cash flow planning, reporting, and financial modeling. Partner with Accounting and cross-functional leaders to analyze variances, improve forecast accuracy, support executive and Board reporting, and guide resource allocation. The role also enhances planning processes, automation, and models covering stock-based compensation, capital expenditures, collections, share count, and long-range planning.

Own the full sales lifecycle for net-new enterprise accounts, from prospecting and discovery through solution demonstrations, negotiation, closing, scoping, and handoff. Build territory and account plans, generate pipeline, forecast accurately, apply MEDDPICC, and sell complex AI-powered SaaS solutions to executive stakeholders. Manage nine- to twelve-month sales cycles and $200,000–$500,000 contracts while partnering with solutions consultants, finance, professional services, and account management.

Own the global partner marketing strategy and annual plan, develop joint campaigns with technology, channel, and SI partners, manage MDF and budgets, coordinate events and webinars, create co-branded content and enablement, adapt programs across North America and EMEA, and measure partner-sourced pipeline, revenue, and ROI.

Lead competitive intelligence and market research across Outreach's AI and revenue platform portfolio. Translate market, customer, and competitor insights into differentiated positioning, battlecards, enablement, and strategic recommendations to influence GTM strategy, product decisions, and executive priorities. Represent Outreach externally and drive cross-functional initiatives that improve win rates and competitive positioning.

Design product experiences for Outreach’s AI-powered sales execution platform, focusing on conversational intelligence. Responsibilities include creating information architectures, user flows, interaction models, prototypes, and polished UI designs; shaping product vision and roadmaps; conducting customer research and usability studies; extending design systems; collaborating with Product, Engineering, Marketing, and leadership; and advancing AI-enabled design tools and processes.

Own strategic enterprise customer engagements as a senior technical advisor and organizational authority. Develop scalable TAM frameworks, customer success models, operating standards, risk-management approaches, and AI-enabled workflows. Influence product direction and roadmap priorities through customer advocacy, lead transformational cross-functional programs, and advise executives on customer and technical risks. Drive alignment across Product, Engineering, GTM, Support, and leadership while shaping TAM strategy and organizational capabilities.

Own go-to-market strategy and execution for Commercial and Mid-Market segments. Develop segment positioning, ABM programs, integrated campaigns, and field engagement initiatives that drive pipeline and revenue. Partner with sales, product marketing, revenue operations, and marketing teams to align priorities, personalize buyer experiences, measure outcomes, and optimize campaigns using AI, automation, and data.