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Support self-service B2B customers across their lifecycle: handle inquiries and tickets, resolve technical issues, identify upsell/cross-sell opportunities, analyze usage for lead qualification, and collaborate with Sales, Marketing and Customer Success to improve processes and conversions.

Hunt and close net-new customers in West India by building pipeline, qualifying leads, developing solution proposals, negotiating contracts, and collaborating with BDRs, AMs, and technical specialists to ensure account health and successful onboarding.

Lead full sales cycles for mid-market accounts, prospect and qualify new leads, build solution proposals, negotiate contracts, manage pipeline and forecasting in CRM, mentor junior sales reps, and travel for in-person meetings to grow and retain accounts.

Handle self-service customer inquiries to ensure satisfaction and growth, build relationships and generate new business, drive adoption and retention, analyze customer consumption, deliver presentations/demos, and collaborate with Product and cross-functional teams to improve UX and workflows.

Hunt and close new business in South India by qualifying leads, building pipeline, developing solution proposals, coordinating with specialists and BDRs, negotiating contracts, and maintaining client relationships alongside account teams.

Lead FP&A activities including financial modelling, long-term forecasting, CapEx and cashflow planning, variance analysis, board and management reporting, OneStream planning tool implementation, process improvements, and mentoring junior finance staff to support strategic decision-making.

Manage and grow assigned Tier 1 client accounts by building trusted relationships, driving product adoption and cross-sell, coordinating internal teams, meeting quarterly KPIs (gross profit, margin, cross-sells), monitoring account health, forecasting traffic, and improving internal tools and processes.

Manage and grow assigned Tier1 client accounts by building trusted relationships, coordinating internal teams, driving product adoption, meeting quarterly KPIs (GP, margin, cross-sells), ensuring correct account setup and financial health, forecasting traffic, providing product/platform expertise, mentoring team members, and improving internal tools and processes.

Support customers to drive adoption and success of Infobip's cloud communication platform, collaborate cross-functionally, use AI-enabled tools to work efficiently, and contribute to customer onboarding, retention, and satisfaction.

Customer Success role supporting Infobip's cloud communications platform via digital channels; collaborate cross-functionally, leverage AI-enabled tools to onboard and assist customers, drive adoption and satisfaction, and contribute to customer retention and growth.