Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Digital Customer Success Associate, you will support self-service customers throughout their journey with Infobip’s digital products and services. You will play a key role in customer communication, ticket resolution, and identifying opportunities to improve customer experience and commercial outcomes. Working closely with Customer Success, Sales, and other internal teams, you will help drive customer engagement while contributing to lead generation and conversion activities.
What you’ll do
Manage communication with customers and support them in achieving success with Infobip’s digital products and services
Respond to customer inquiries and resolve tickets in a timely and professional manner
Identify upsell and cross-sell opportunities within a specific customer segment
Analyze customer interactions and usage data to identify potential leads and support lead qualification activities
Collaborate with Sales, Marketing, and Customer Success teams to improve lead quality and conversion rates
Contribute to improving processes and customer experience initiatives together with cross-functional teams
Support customers with technical-related topics and guide them through product-related challenges
What makes you a strong fit
At least 2 years of professional experience in customer-facing roles such as customer service, customer success, technical support, or sales
Comfortable communicating directly with customers in a professional business-to-business (B2B) environment
Fluent in English, both spoken and written
Understanding of upselling and cross-selling concepts in customer interactions
Able to work independently and manage multiple customer interactions simultaneously
Comfortable handling technical topics or supporting customers with technical-related questions
Strong communication and collaboration skills with a proactive and analytical approach to problem-solving
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-KA1Skills Required
- At least 2 years of professional experience in customer-facing roles (customer service, customer success, technical support, or sales)
- Comfortable communicating directly with customers in a professional B2B environment
- Fluent in English, both spoken and written
- Understanding of upselling and cross-selling concepts in customer interactions
- Ability to work independently and manage multiple customer interactions simultaneously
- Comfortable handling technical topics and supporting customers with technical-related questions
- Strong communication and collaboration skills with a proactive and analytical approach to problem-solving
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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