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Lead end-to-end Customer Insights product: define the canonical usage data layer, build customer-facing analytics and audit surfaces, and deliver AI-native insights. Partner with engineering, data, design, Sales, and Customer Success to drive renewal and expansion narratives, ensure enterprise readiness (permissions, compliance), and translate ambiguous business questions into clear product experiences and APIs.

The Lead Product Designer will define AI-native features and design systems for human-agent collaboration, focusing on interaction models, workflows, and user experiences. Responsibilities include prototyping, mentoring, and contributing to product strategy and design systems.

Manage enterprise customer relationships, driving renewals and upsells while aligning MURAL's solutions with client business goals in a strategic manner.

As a Senior Product Designer, you'll create user onboarding flows and in-product experiences that communicate Mural's value, collaborating closely with cross-functional teams to improve user engagement and retention.

Lead the end-to-end self-serve growth funnel—acquisition through conversion—owning strategy, roadmap, experiments, and metrics. Improve activation, retention, sharing, and free-to-paid conversion while partnering across Product, Engineering, Design, Data, Marketing, and Sales and applying AI-native approaches.

Lead post-sale strategy for ~15 high-value enterprise accounts, drive outcome-focused engagement cadences, conduct use-case discovery, analyze usage and adoption data to identify risk and expansion, partner with Sales and cross-functional teams to deliver enablement and measurable business impact, and manage stakeholders to secure renewals and organic growth.

Lead technical discovery and design for enterprise customers, deliver product demos, support RFPs/security questionnaires, advise on integrations and APIs, and manage security, compliance, and stakeholder relationships across IT, Legal, and Procurement.

Lead the Data Modeling team, focusing on the development of reusable core data models and metrics. Collaborate with various teams to ensure data quality and reliability in analytics and AI/ML. Hands-on role requiring experience in data modeling, SQL, Python, and Spark.

The Senior Software Engineer ensures the reliability and performance of the Mural editor, collaborates on technical projects, and designs APIs for real-time collaboration. Responsibilities include product engineering, mentoring, and improving team processes while focusing on performance and developer experience.