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Lead complex Edwin implementations and integrations across observability, ITSM, and third-party platforms. Design advanced ITOps workflows, validate pre-sales solutions, mentor peers, create reusable delivery patterns, and provide structured feedback to Product and Engineering.

Maintain uptime for a SaaS observability platform by deploying production applications, securing environments, automating infrastructure and operational tasks (Python/Terraform/Kubernetes), collaborating with developers and senior engineers, producing runbooks/documentation, and developing AI-assisted automation workflows.

Own Salesforce administration and RevOps processes to ensure clean data, scalable systems, accurate reporting, and improved forecasting. Configure automation, build reports/dashboards, manage sandboxes and releases, support lead-to-revenue processes, partner with Sales/Marketing/Finance, and drive process improvements and training.

Use AI-driven insights to identify and qualify high-value prospects across Benelux and Nordics, execute targeted outbound campaigns, engage and follow-up with personalized outreach, collaborate with sales and marketing, and report on pipeline and performance.

Support GTM/Marketing FP&A by building detailed financial models, KPIs, and dashboards (Pigment, PowerBI). Perform forecasting, variance and ad-hoc analyses, present insights to executives, improve processes, and partner with cross-functional stakeholders to align resources and drive strategic decisions.

Drive ARR growth by identifying, acquiring, and expanding MSP partners. Own full sales cycle, build pipeline, manage forecasts and CRM, enable partners, and maintain executive relationships to drive adoption and renewals.

Build the canonical customer operating data layer by integrating Salesforce, Jira, Langfuse, Snowflake, product telemetry and other sources. Surface health and adoption signals, build executive reports and visualizations, implement reconciliation, freshness and backfill logic, support automation and AI summaries, and partner with business and BI stakeholders to translate lifecycle definitions into durable, production-ready workflows and data structures.

Own and scale AWS co-sell and Marketplace activities for the Americas. Build pipeline, influence revenue, develop regional sales strategies, manage AWS partner relationships and tooling, enable sales teams, and drive cloud alliance initiatives.

Customer-facing engineering role building and deploying AI-powered observability solutions. Partner with customers and product teams to design, implement, and operate integrations, backend services, telemetry pipelines, and lightweight full-stack experiences. Ship production code, instrument observability, deploy in SaaS/hybrid/cloud environments, and convert field learnings into reusable templates, playbooks, and product improvements.

The Senior Sales Engineer at LogicMonitor partners with Sales to provide technical solutions, deliver presentations, mentor peers, and promote the use of AI tools, ensuring technical excellence and collaboration within the team.