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Own customer integrations from discovery through production operation. Translate manufacturing and IT processes into reliable architectures, build or direct implementation, manage go-live, and ensure monitoring, retries, reconciliation, auditability, and incident response. Create reusable connectors, documentation, and reference architectures while identifying API and platform improvements. Collaborate with customers, engineering, product, sales, customer success, and integration partners.

Deploys to customer sites as a technical software expert, implementing and enhancing ION, diagnosing production issues, building custom web applications, processing large-scale data, and delivering end-to-end solutions. The role requires close customer collaboration, scalable full-stack development, ownership of high-stakes projects, and feedback-driven product improvement. Travel to customer sites may reach 40%.

Build and operate production-grade data pipelines and products for manufacturing customers. Lead discovery, architecture, implementation, testing, deployment, documentation, and operational handoff. Model manufacturing data, ensure data quality and observability, and create reusable pipelines and analytics products. Work directly with customer data, manufacturing, IT, product, and engineering teams to solve ambiguous operational problems and deliver reliable solutions.

Leads and scales the Forward Deployed Engineering function by hiring and coaching engineers, managing complex customer deployment portfolios, setting technical and delivery standards, handling critical escalations, and connecting deployments to adoption and revenue. Partners with Sales, Customer Success, Product, and Engineering to improve repeatability, productize customer solutions, and build scalable tooling and operating processes.

Own onboarding-focused product features from discovery through launch and optimization. Gather customer feedback, translate needs into requirements and user stories, prioritize backlogs, collaborate with Engineering, Design, Customer Success, and Sales, and use data to improve adoption. Participate in Agile ceremonies and help customers achieve early success with the platform.

Lead supply chain and inventory product strategy, design and ship features for procurement, inventory, traceability, and BOM/MRP sync. Work closely with engineers and factory teams to prototype, run data queries, push code, conduct field research, and measure product impact to solve manufacturing supply chain bottlenecks.

Lead design and delivery of production-ready AI systems within the ION Factory OS, ship AI-driven and core product features, architect scalable cloud-native systems and ML pipelines, implement RAG and MCP integrations, collaborate with product and data teams, ensure reliability and scalability, and mentor junior engineers.

Lead full-stack feature development using AI-augmented workflows. Build APIs and Postgres data models, design GraphQL schemas, maintain AWS infrastructure, drive testing (Pytest, Jest), write technical designs, and promote AI tooling adoption.

The Forward Deployed Software Engineer builds custom solutions and collaborates with customers to address technical challenges in manufacturing and operations.

The Forward Deployed Software Engineer will solve customer challenges by developing software solutions, collaborating with stakeholders, and ensuring high customer satisfaction.