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Provide world-class technical support across multiple channels, act as customer advocate, learn and document HCSS products, troubleshoot issues, collaborate with internal teams, and drive process improvements to enhance customer success.

Lead HR People Services delivery—manage benefits and leave, employee lifecycle (onboarding, transfers, terminations), compliance and audits, HR data and systems (ADP), develop the People Services team, partner cross-functionally, and drive process and policy improvements.

Provide weekend-firstline technical support to HCSS customers across multiple channels, own customer issues, learn HCSS products, create documentation, and act as primary weekend contact to ensure customer success.

Serve as an embedded finance partner to senior functional leaders, owning cost center budgeting, variance analysis, and headcount modeling. Build and maintain financial models for cost management, margin analysis, and P&L performance, surface strategic improvement opportunities, and contribute to forecasting, annual planning, and special projects supporting operational decision-making.

Serve as the GTM finance partner owning ARR analytics, bookings forecasting, cohort retention (NRR/GRR), sales capacity and compensation modeling, renewal and churn forecasting, GTM cost efficiency metrics, and contribution to monthly and annual financial planning. Embed with revenue leaders to inform capacity, pipeline economics, and revenue recognition for on-premise to SaaS migrations.