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Supports UPS operations by analyzing performance metrics, developing work measurement methods, conducting compliance audits, identifying process improvements, forecasting staffing needs, creating reports, and tracking service objectives. The role assists with training, operational support, action-plan development, and verification of implemented changes, with potential supervision of interns, specialists, supervisors, or associate engineers.

Provides one-to-one customer service for UPS Preferred accounts. Analyzes and resolves customer problems, tracing requests, and claim inquiries; maintains ownership through resolution, including follow-ups and outbound calls. Works with minimal supervision while using strong communication, problem-solving, and customer-service skills.

Analyze daily pricing bids, collaborate with sales teams to understand opportunities, and provide pricing feedback. Improve the use of revenue management tools, including discount guidelines and pricing templates, while applying tactics such as pricing tiers and minimums. The role requires strong analytical skills, attention to detail, deadline management, English proficiency, Excel expertise, and readiness to work hybrid with 50% office presence.

Responsible for achieving assigned sales goals by generating profitable UPS revenue growth, developing new business, retaining existing accounts, analyzing customer supply chain needs, creating appropriate solutions, and responding promptly to customer requests.

Drives new international business for UPS across Western New York through prospecting, relationship building, solution-based selling, presentations, negotiations, and contract closing. Develops sales strategies, analyzes markets and account data, collaborates with internal teams, supports customs compliance, monitors shipping activity, and visits customer facilities to understand global supply chain needs.

Conducts sales calls and routine check-ins with existing and prospective customers to maintain and grow revenue. Researches historical shipping trends to guide focused customer discussions and responds to billing, shipping, and other customer issues by clarifying and resolving concerns. Performs additional duties as assigned.

Responsible for acquiring and reactivating customers within an assigned territory, meeting sales and technology targets, prioritizing opportunities, negotiating agreements, and maintaining sales, reporting, compliance, and operational processes. The role requires strong communication, interpersonal, negotiation, customer service, and relationship-management skills, with logistics industry experience preferred.

Develops and manages a B2B client portfolio within an assigned geographic area. Responsibilities include prospecting, contacting potential customers, scheduling appointments, analyzing needs, presenting UPS services, preparing bids, retaining and expanding existing accounts, resolving client issues, managing sales activity, and maintaining reports and internal systems. The role requires travel, vehicle operation eligibility, Microsoft Office skills, communication skills, and flexible shift availability.

Analyzes financial data, expenses, project trends, budgets, and variances to support management decision-making. Audits unusual costs and overtime, researches reporting concerns, prepares preliminary analyses, and collaborates with finance partners to communicate reliable financial information across regions and districts.

Provides localized HR support across one or more UPS locations, handling employee concerns, inquiries, local HR programs, talent acquisition, onboarding and offboarding activities, and on-site learning facilitation. Responsibilities vary by country and level of outsourced HR support.