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Configure QGenda Scheduling solutions based on customer requirements, lead implementation and training calls, document configurations, and transfer knowledge to Customer Success. Coordinate with project managers, customer success managers, technical account managers, and other teams to deliver customer requirements and meet go-live expectations. Maintain project plans and timelines, manage multiple implementations, resolve configuration issues, and escalate risks to customer success.

Prepares financial reports, KPI analyses, forecasts, budgets, and management presentations. Analyzes actual results against budgets and forecasts, identifies variance drivers, evaluates departmental spending, supports month-end close, and recommends process improvements. Partners with finance, operational, and executive stakeholders to deliver actionable insights and respond to ad hoc reporting requests.

Manage a portfolio of complex enterprise healthcare customers, driving product adoption, measurable value realization, renewals, expansion, and retention. Build executive relationships, lead business reviews, monitor account health, resolve escalations, and develop recovery plans. Define success metrics, communicate ROI, maintain customer success plans in Planhat, and collaborate with Product, Support, and Sales. The role also contributes to process development and mentoring newer customer success employees.

Develop and manage customer advocacy, social media, website, SEO/AEO, and content programs. Create customer stories, executive thought leadership, blogs, campaigns, and awards submissions. Manage editorial calendars and website resources, optimize content access in Seismic, analyze KPIs, and recommend improvements. Partner with Product Marketing, Demand Generation, Sales, Customer Success, executives, and subject-matter experts to support brand awareness, engagement, demand generation, and pipeline growth.

Manages marketing operations across Marketing and Business Development, improving workflows, operating rhythms, funnel management, data quality, campaign measurement, lead handoffs, and pipeline performance. Uses Salesforce, marketing automation, reporting, and business intelligence tools to analyze trends, evaluate ROI, support segmentation, and provide actionable recommendations to executives. Leads cross-functional process improvement and scalable governance initiatives.

Provide timely, professional customer support for QGenda's workforce management application. Manage cases to SLA, track time/projects/contacts in systems, escalate complex issues, collaborate with CX teams, and maintain strong product knowledge to deliver high customer satisfaction.

Provide reactive technical support for QGenda customers: troubleshoot and resolve issues, configure and manage client environments, meet SLAs, handle concierge phone support, escalate risks, collaborate with cross-functional teams, and mentor peers as expertise grows.

Provide reactive technical support for QGenda customers, troubleshoot product issues, manage support cases to SLOs, configure client environments, collaborate with cross-functional teams, escalate risks, and mentor peers as expertise grows.