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The Team Manager oversees call center operations, manages quality assurance, conducts training, and ensures high levels of customer service. They monitor performance metrics, manage budgets, and facilitate communication between the team and client leadership. The manager also identifies training needs, resolves escalated issues, and participates in product and process improvements.

As a Systems Administrator, you will support day-to-day production operations by managing application services and infrastructure, improving processes through automation, and ensuring system reliability and security within both cloud and on-prem environments. You will work within a collaborative team, managing the lifecycle of production payment services, tackling troubleshooting, and ensuring PCI compliance.

The Disputes & Chargeback Specialist I is responsible for researching and resolving customer chargebacks. This role includes transaction analysis, documentation of actions taken, and applying relevant banking and card industry regulations. Analysts will also compile statistics on chargebacks to support customer service improvement efforts.

The role involves managing credit card fraud cases, monitoring fraud trends, training team supervisors, collaborating with clients, and conducting analyses using SQL to improve fraud detection and prevention processes.

The Payroll Specialist processes high-volume payroll for corporate and subsidiary locations, maintaining and verifying employee time, adjusting entries, and managing garnishments and taxes. They generate reports for management, support compliance with payroll laws, and assist in training junior staff.

The HR Support Specialist maintains employee information, assists in HR management, analyzes data, prepares reports, and responds to queries from employees and external agencies while ensuring compliance with privacy standards.

As a Sales Administrator, you will support the sales and relationship management teams by handling administrative tasks, following up on customer queries, providing information about products and services, and booking meetings. This role is focused on enhancing team efficiency through effective communication and technology use.