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Design, implement, configure, and support Apigee X API management solutions. Build and deploy proxies, ensure HA and DR, tune performance, monitor with observability tools, provide L2/L3 production support, and collaborate across teams on CI/CD and security.

Provide Tier 2-3 onsite IT support for Microsoft 365, Windows 11, macOS, and endpoint management. Own escalated tickets, image and deploy devices, manage asset lifecycle, ensure device security compliance, troubleshoot networking/telephony/AV, document procedures, and collaborate with infrastructure and security teams. Maintain SLA/CSAT targets and identify automation opportunities (PowerShell).

Design, deploy, and operate GCP-based infrastructure and Kubernetes (GKE) clusters using Terraform, GitLab CI, and ArgoCD. Maintain observability, troubleshoot production incidents, support AI/ML workloads (LLMs, RAG, vector DBs), manage Kubernetes lifecycle and security, participate in on-call rotation, and create runbooks and automation to improve reliability and scalability.

Perform hub and warehouse tasks including inventory control, picking/packing with 99% accuracy, stocking, returns processing, and assisting customers with automotive parts. Collaborate with teammates, follow OSHA safety procedures, lift and move merchandise, and work flexible schedules including nights, weekends, and holidays.

Lead B2B commercial sales growth for automotive customers by managing accounts, developing a delivery and driver team, planning routes, ensuring vehicle maintenance and safety, handling billing and reconciliation, and providing consultative parts expertise to meet performance targets.

Support commercial customers with product selection, order management, billing, deliveries and returns. Generate new business through outbound calls and visits, manage inventory and vehicle safety, lead the commercial department in manager absence, and ensure compliance and cash handling.