100% on-site role in office in Elk Grove, CA; no remote capabilities
Position Summary:
The Systems Support Analyst provides intermediate to advanced (Tier 2-3) technical support for Microsoft 365, endpoint systems, and enterprise services across on-premises and cloud environments. Acts as a primary onsite IT presence to support day-to-day office operations and employee needs. The position owns escalated tickets, performs device imaging and deployment, supports inventory lifecycle management, and partners across IT teams to maintain operational excellence and continuous improvement.
Position Responsibilities- Other duties may be assigned:
- Provide Tier 2-3 support and full lifecycle ownership of incidents and service requests, including advanced troubleshooting and resolution
- Perform root cause analysis (RCA) for recurring or high-impact issues
- Deliver onsite desk-side support for employees including troubleshooting, setup, and resolution
- Image, configure, deploy, and support devices for new hires and replacements
- Administer Windows 11, Microsoft 365, and Active Directory (on-prem and Azure)
- Manage endpoints using Intune, SCCM, Mosyle, or equivalent tools
- Troubleshoot VPN, networking, and telephony issues with escalation as needed
- Track and manage IT asset inventory and hardware lifecycle
- Ensure device security compliance (patching, MFA, encryption, vulnerability remediation)
- Document processes, procedures, and knowledge base articles
- Collaborate with infrastructure, security, and development teams
- Maintain 97%+ SLA, CSAT, and ticket closure metrics
- Identify automation opportunities (PowerShell preferred)
- Assist with ticket queue prioritization and workload balancing
- Support escalation management based on urgency and impact
- Provide onsite support for conference room meetings and AV issues (Logitech, Poly, MTR)
- Perform AV setup, testing, and proactive room readiness checks
Position Requirements:
- Associate’s degree in IT or equivalent experience
- Experience with ITSM tools (Atlassian Jira/Confluence, ServiceDesk, ManageEngine, SMAX)
- Intermediate/advanced troubleshooting across Windows and macOS
- Experience with endpoint management tools (Intune, SCCM, Mosyle)
- Basic knowledge of networking and security
- Preferred: scripting/automation experience (PowerShell, Python)
- Experience with conference room technologies (Logitech, Poly, Microsoft Teams Rooms)
The salary range for this position is $39.42 – $65.82 hourly. When extending an offer of employment, ALLDATA considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, company financials, as well as external market and organizational considerations. ALLDATA values and is committed to diversity, equity and inclusion.
About Us- Competitive pay
- Unrivaled company culture
- Medical, dental and vision plans
- Exclusive discounts and perks, including an AutoZone in-store discount
- 401(k) with company match and Stock Purchase Plan
- AutoZoners Living Well Program for free mental health support
- Opportunities for career growth
- Paid time off
- Life, and short- and long-term disability insurance options
- Health Savings and Flexible Spending Accounts with wellness rewards
- Tuition reimbursement
Skills Required
- Associate's degree in IT or equivalent experience
- Experience with ITSM tools (Atlassian Jira, Confluence, ServiceDesk, ManageEngine, SMAX)
- Intermediate/advanced troubleshooting across Windows and macOS
- Administer Windows 11, Microsoft 365, and Active Directory (on-prem and Azure)
- Experience with endpoint management tools (Intune, SCCM, Mosyle)
- Basic knowledge of networking and security
- Experience with conference room technologies (Logitech, Poly, Microsoft Teams Rooms)
- Scripting/automation experience (PowerShell, Python)
AutoZone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AutoZone and has not been reviewed or approved by AutoZone.
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Retirement Support — A 401(k) savings plan is offered, with employer matching contributions made per pay period noted in company materials. This creates a structured long‑term savings path for eligible employees.
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Equity Value & Accessibility — An employee stock purchase plan enables buying company stock at a discounted price. This provides an additional wealth‑building avenue beyond base wages.
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Healthcare Strength — Core medical, dental, vision, prescription, life, disability, and EAP coverage are available as part of standard packages. These offerings establish a comprehensive baseline of health and protection benefits for eligible employees.
AutoZone Insights
What We Do
AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 7,000 stores in the US, Mexico, Brazil and Puerto Rico. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories. AutoZone, headquartered in Memphis, TN, is a growing Fortune 300 company with a deep commitment to serving our customers, communities and fellow AutoZoners. We have vast opportunities in our stores, distribution centers, field offices, specialty business units and Store Support Center and embrace diverse experiences, backgrounds, knowledge and ideas to strengthen our teams and business. Our team is connected by a deep commitment to our Pledge and Values, principles established more than thirty years ago that reinforce our priorities and team culture. In addition, we constantly innovate and aspire to best serve our customers, creating new and better tools, training and outreach to serve both DIY and the professional installer customers. From in-store tools to E-Commerce, training and development to recognition, our team has the tools to help you grow your career at AutoZone. See where your drive can take you!
