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The Senior Carrier Account Representative will manage relationships with freight carriers, procure services, and analyze market conditions to meet customer shipping needs while maintaining high service standards.

The Senior Carrier Account Representative builds and maintains relationships with freight carriers to meet customer shipping needs while ensuring excellent service performance.

The Senior Carrier Account Representative establishes relationships with carriers, analyzes market conditions, and manages logistics for clients, ensuring optimal service delivery.

Handle communication with carriers and internal teams to track shipments, ensure timely updates, and manage appointments while providing customer support.

Build and lead the data engineering ecosystem supporting analytics, BI, and data science. Design scalable pipelines, cloud infrastructure, Snowflake data warehouses, governance controls, validation frameworks, and machine learning workflows. Collaborate with engineering, data science, product, and business stakeholders on architecture and technology decisions. Develop AI agents and secure enterprise AI integrations, participate in on-call and incident management, document standards, and mentor data engineers.

Build and maintain relationships with open-deck carriers, prospect and book loads, collaborate with Business Development, operate Accelerate and CRM, manage accounts, meet service metrics, and grow open-deck revenue.

Develop and grow relationships with open-deck carrier partners, prospect and book loads, collaborate with Business Development, use proprietary software (Accelerate) and CRM, manage accounts, and meet service metrics.

Manage daily Mexico account operations including load building, scheduling, tracking, documentation for US/Mexico border crossings, transloading, EDI tender acceptance, customer and carrier communication, and profitability analysis using market and ARRIVEnow tools.

Lead and develop the operational risk team to prevent carrier fraud and cargo theft. Design and refine risk mitigation processes, manage ticket KPIs, liaise with Sales, oversee HVHR program, coordinate stolen freight recovery with law enforcement, and partner cross-functionally to integrate risk controls across the business.

The Business Development Representative will manage accounts, create customized solutions, communicate with customers, and develop new business in Open Deck logistics.