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Arrive Logistics is one of the fastest-growing freight brokerages in the nation.
The Role
Handle communication with carriers and internal teams to track shipments, ensure timely updates, and manage appointments while providing customer support.
Summary Generated by Built In
Who We Are
Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to grow significantly year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly growing team in Guadalajara, so read on to learn more and apply today!
Who We Want
As the MX Afterhours Carrier Representative, you will use your enthusiasm and tracking experience to help deliver premier service to our cross-border department. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be one of the first points of contact for the carrier representative and their carriers doing business with Arrive Logistics, as well as customer-facing representatives within the Mexico team.
What You’ll Do
- Utilize Ring Central, ARRIVEnow, email, Slack, and WhatsApp to update our systems properly and communicate with our drivers.
- Inbound/Outbound calls to drivers and dispatchers with professionalism.
- Inbound calls are required; depending on the company's needs, you will be responsible for assisting certain carrier groups.
- Become knowledgeable in the various visibility tools used by our carrier partners.
- Your first resource for tracking will be phone calls (Inbound/Outbound) or WhatsApp groups. You will also have different tracking tools in case you are unable to get a tracking update by phone, such as “cuenta espejo” and other GPS tracking tools.
- Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.
- Stay up to date and follow the company-wide SOPs and standards set.
- Utilize the tracking board daily for best tracking practices.
- Communicate with internal departments to proactively relay information.
- Ensure that loads are updated on time, making sure our CS and AH reps are receiving information about their load that will ensure making the set appointment times.
- Manage and communicate appointments and/or crossing documents to ensure shipments are being picked up and delivered on time, while also working to set up proper expectations for transit.
- Exemplify a level of assertiveness to identify issues and solve them.
- Guarantee that the quality of calls, notes, emails, and overall information is aligned with our parameters.
- All communication related to permissions or any administrative inquiry must be escalated to your team lead/manager.
- Work Schedule Mon-Fri 14:00-22:00 hrs MX Central Time
Qualifications
- College degree preferred
- Ability to work in a fast-paced environment
- Proactiveness
- Must be bilingual in Spanish and English
The Perks of Working With Us
- Take advantage of our benefits, including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans), and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office-wide engagement activities, team events, happy hours, and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
Your Arrive Experience
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.
Skills Required
- Ability to work in a fast-paced environment
- Must be bilingual in Spanish and English
- College degree preferred
What the Team is Saying
Marissa
Talent Acquisition Operations Specialist
Branton
Business Development Manager
Mateo
Strategic Account Executive
Samantha
Events & Engagement Manager
Austin
Enterprise Partnership Representative
Arrive Logistics Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision, with mental‑health resources such as the Calm app. Listings also reference options like FSA/HSA and strong core insurance support.
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Parental & Family Support — Parental supports include paid parental leave, a return‑to‑work program, and onsite mothers’ rooms. Family medical leave and related resources are also part of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include an EAP, wellness apps (e.g., Calm), fitness/ClassPass discounts, and gym access where available. Onsite amenities and perks such as parking and snacks complement the core package.
Arrive Logistics Insights
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The Company
What We Do
Arrive Logistics is a top 4 American truckload brokerage headquartered in Austin, Texas, with 10 locations across North America. Founded in 2014, Arrive delivers unparalleled service and custom strategic solutions to a diverse network of globally recognized brands and vetted carriers. Arrive has 2,000 employees, 5,500 customers, and 10,000 core carriers in its network. The Company has been recognized for its service excellence by more than 50 enterprise shippers in the trailing 36 months. At Arrive, 'We Deliver, So You Can.“ For more information, visit www.arrivelogistics.com.
Why Work With Us
We are an ambitious, high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years, Arrive surpassed 30,000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.
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Arrive Logistics Teams
Arrive Logistics Offices
OnSite Workspace
Typical time on-site:
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Austin, TX
Chicago, IL
Columbus, OH
Guadalajara, MX
Saint Paul, Minnesota
San Antonio, TX
Tampa, FL
Tempe, AZ
Toronto, ON
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