Processes and verifies invoices, payment requests, expense reports, and vendor reconciliations. Codes invoices, maintains expense spreadsheets, supports timely payments, resolves accounts payable issues, and ensures audit compliance. Collaborates with vendors and internal departments, documents non-routine procedures, reports monthly operational statistics, and trains departments on coding and approval requirements. The role also supports internal control improvements and maintains confidentiality of sensitive information.

Leads Inflight Services, Ground Handling, and Customer Service operations, ensuring safety, regulatory compliance, service quality, staffing, training, budgeting, and operational performance. Manages flight attendant labor relations and collective bargaining matters, partners with Crew Planning and Finance, oversees ground-handling vendors, maintains inflight manuals and programs, coordinates with the FAA, and provides after-hours operational support.

Provides engineering and technical support for aircraft maintenance operations, including manufacturer liaison, aircraft acceptance, maintenance program administration, Engineering Orders, technical publications, troubleshooting, weight and balance control, and maintenance reporting. The role supports compliance with regulations and company procedures in maintenance offices, hangars, ramps, and aircraft environments, with occasional travel and irregular operational call-ins.